Vivek Ponnusamy

Driven and results-focused Operations & Administration Manager with over 12 years of experience leading cross-functional teams, driving office workflows, and ensuring strict regulatory and ISO compliance. Proven expertise in stakeholder management, executive reporting, process optimization, and high-accuracy record management across diverse sectors including non-profit operations and technology services. Adaptable, collaborative administrator seeking to leverage strong operational acumen in support of high-performing teams in Ireland.

Operations & Administration Manager at PIRAGGNA Trust (2020-08 – 2026-09)

• Directed end-to-end daily operational and administrative workflows, ensuring uninterrupted service delivery and full alignment with organizational targets.
• Managed regulatory compliance frameworks, official documentation, and structured electronic filing systems, consistently achieving 100% record accuracy.
• Served as the primary liaison officer to government departments, financial institutions, and community stakeholders to facilitate official clearances and approvals.
• Supervised cross-functional administrative teams, authored detailed executive proposals, and introduced streamlined digital documentation procedures.

Team Lead – Client Coordination & Operations at Qube Cinema Technologies (2012-06 – 2020-06)

• Led and mentored a team of 20+ operational associates handling critical client coordination, content vaults, and document processing under tight SLAs.
• Enforced strict ISO-compliant quality management and content security protocols to protect sensitive digital media assets.
• Monitored operational KPI tracking metrics, compiled monthly performance analytics for executive leadership, and resolved complex customer escalations.
• Recognized with multiple "Best Team Lead" and Quality Performance awards for outstanding operational efficiency and staff leadership.

Customer Support & Operations Associate at Tech Mahindra (2011-02 – 2012-03)

• Managed high-volume customer service operations, logging client cases and monitoring service tracking documentation.
• Assisted team leaders with operational metric reporting, client inquiry resolutions, and service level maintenance.

Bachelor of Business Administration (BBA) – University of Madras, Tamil Nadu, India