Technical Support jobs in Bucharest

Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market,

Respond to customer inquiries and support requests via Zendesk and other channels. Analyse system behaviour and customer data to diagnose performance and connectivity issues. Resolve recurring operational incidents. Collaborate with internal teams to identify underlying causes of service irregularit

Respond to customer inquiries and support requests via Zendesk and other channels. Troubleshoot basic technical and operational issues. Accurately log, classify, and follow up on customer tickets according to SLA guidelines. Escalate complex or unresolved issues to senior team members when necessary

Technical Support & Troubleshooting Lead investigation and resolution of service incidents. Utilize internal tools, platforms, and APIs to diagnose technical issues. Training & Mentorship Train and mentor junior team members on troubleshooting techniques and tools. Conduct internal workshops

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and secu