Technical Support Engineer

The Technical Support Engineer is a key contributor to our overall customer experience and our customers' product satisfaction. They are also the first line of defense that ensures our R&D can focus on creating top-of-the-line value-based-care solutions with AI.The ideal candidate is passionate about technology, troubleshooting, and customer success.ResponsibilitiesResolve customer issues daily, ensuring timely responses and high levels of customer satisfaction.Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction.Contribute to methodologies, best practices, and techniques to improve our support process.Build and contribute to our technical support knowledge base.Work closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations.Requirements: Requirements 4 years of experience in a customer-facing Tech Support/ Integration/ Services role at a SaaS company or equivalent experience.Proven experience with SQL and data analysis - MUST.Proven experience with debugging web applications.Strong project management skills.Excellent problem-solving and troubleshooting skills.Proven excellent customer-facing communication skills (verbal and written).Familiarity with the US healthcare industry- Advantage.Proven experience in programming (JavaScript, Python, Nodejs) - Advantage. What would you stand out?Experience with troubleshooting data pipelines and ETL processes.Experience in a fast-growing organization.Strong presentation skills for all audiences; Ability to articulate thoughts and ideas clearly, concisely, and persuasively, to a variety of different personas.A can-do attitude.Detailed oriented.This position is open to all candidates.