Chen Shiker

IT Specialist - NGsoft - Petah Tikva

(2022-05)

At NGSoft Provided technical support to over 1000 end users.
Managing endpoints using MDM (Workspace1 and SCCM).
Managing users in different environments (Active Directory, ENTRA ID and Office-365).
Using Automated processes for multiple IT procedures to keep the team at peak efficiency.
In charge of the IT equipment acquiring.
Supporting Mac OS and Windows OS.
Reporting Daily tasks in Jira.

IT Support Engineer - Phibro - Shoham

(2020-09 - 2022-05)

Provided technical support for a global company with approximately 500 users in Israel, addressing issues both remotely and in person.
Resolved challenges related to communication, computer applications, telephony, and organizational permissions.
Distributed operating systems efficiently using SCCM to streamline workstation setup and updates.
Executed computing projects, such as replacing communication switches and coordinating planned power outages at company sites.
Performed regular updates and maintenance of SOPHOS antivirus systems to ensure organizational security.
Managed computing inventory, ensuring accuracy and availability of resources.
Utilized a call management system to track and resolve issues while adhering to SLA requirements for timely support.

IT Support Engineer - Netivei Israel - Kiryat Onno

(2018-08 - 2020-09)

Provided technical support at Netivei Israel, supporting over 500 internal users, in addition to external users.

Addressed user needs related to communication issues, computer applications, telephony, video conferencing (VC), and organizational permissions.
Managed operating system distributions, software installations, and updates using third-party tools like PDQ.
Utilized the FORCEPOINT system to manage email blocking and ensure secure communications.
Leveraged the CONTROL UP system to perform actions remotely without requiring user intervention.
Worked with the JIRA system to diagnose and address SOC alerts efficiently.

Help Desk Specialist - IAF (Ofek 324)

(2016 - 2018)

Provided remote technical support for 1,500 users and endpoints, serving as second-level support for IT departments in the military.
Managed user and group permissions in Active Directory and mailboxes in Exchange.
Led a support team, delivering direct assistance to senior officers (major/brigade/colonel).
Trained and authorized new team members, ensuring smooth onboarding.
Promoted to team administrator within six months of completing the Computer Network Administrator course with exemplary performance.
Held a position with high security clearance and completed advanced training with top scores.

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