Goor Levy

Seasoned aviation and customer service leader with 25+ years across airlines and global travel platforms. Proven track record in premium guest operations, multi-departmental airport management, and high-volume team leadership. Combines deep industry expertise with a sharp focus on OTP, compliance, and service excellence.

Passenger Services Agent (Premium Operations) - El Al - Tel Aviv (TLV)

(2024-01)

• Deliver premium and PRM passenger services for Israel's flag carrier, upholding elite guest experience standards
• Manage complex reservation systems and boarding workflows in strict security and regulatory environments
• Serve as a trusted point of contact for high-value guests, resolving escalated issues with speed and professionalism

Customer Service Duty Manager - Booking.com - Amsterdam

(2010-01 - 2024-01)

• Led customer service duty operations at Booking.com across a 14-year tenure, managing global-scale guest escalations
• Drove cross-functional team performance to maintain high satisfaction scores and brand loyalty in competitive markets
• Oversaw complex multi-party dispute resolution, balancing customer advocacy with commercial and policy requirements

Deputy Airport Station Manager - Korean Air - Tel Aviv (TLV)

(2009-01 - 2010-01)

• Spearheaded launch and daily operations of the Seoul–Tel Aviv route, overseeing multiple weekly B747 rotations
• Coordinated ground handling, cargo, catering, and aircrew logistics across all departments for seamless station ops
• Championed On-Time Performance and real-time guest resolution to sustain operational excellence at station level

Duty Manager (Promoted from Customer Service Agent) - Lufthansa - Tel Aviv (TLV)

(2001-01 - 2009-01)

• Directed full ground operations for Israel's largest foreign carrier, managing B747/A340 departures and leading ground crews across check-in, ramp, and baggage; implemented e-ticketing and delivered technical staff training

Communication systems operator and trainer - Israeli armored corps

(1997-01 - 2000-01)

• Served as communications systems operator and trainer in the Israeli Armored Corps, building foundational leadership and technical skills

Additional Higher Education - Behavioral and social sciences studies (incl. added Human resources course) - University of Tel Aviv (2000-01 - 2003-01)