Hagai Halperin

Accomplished and results-driven Chief Operating Officer (COO) with over 22 years of expertise leading complex global operations, large-scale P&L management, and strategic business development. Expert in driving digital transformation, supply chain optimization, and ecommerce ecosystems (C2B/B2C). Highly experienced in high-stakes niche logistics, including pharma/cold-chain, defense, food, and time-critical AOG (Aircraft on Ground) operations. data-driven leader adept at building operational infrastructure from scratch, pioneering organizational change, and significantly accelerating corporate profitability.

Chief Operating Officer (COO) at Total Care Logistics Ltd. (2021-01 – Present)

• P&L & Budget Management: Held full accountability for global operations, strategic procurement, and multi-million-dollar P&L budget management.
• Cross-Functional Leadership: Commanded and mentored a matrix organization of 50 employees across corporate headquarters and two international hubs (USA & Netherlands).
• Global Drop-Shipment Operations: Spearheaded the optimization and automation of intricate drop-shipping supply chains directly from global suppliers to end-consumers, ensuring strict compliance with international trade laws and regulations.
• E-Commerce Expansion (Red Box): Co-founded and directed the operational scale-up of the "Red Box" package-forwarding services in the US and Europe; positioned the brand as the market leader within 3 years, generating millions in new revenue streams.
• Global Fulfillment Centers (3PL): Overseeing operational workflows for two international logistics hubs handling thousands of packages weekly, significantly improving SLA metrics and end-to-end supply chain efficiency.
• Digital Transformation: Architected, developed, and deployed 3 core proprietary software systems (CRM/WMS) from inception, driving process automation and transforming operational performance.
• Financial & Operational Excellence: Engineered a comprehensive cost-reduction strategy that delivered a 30% reduction in annual operational expenditures.

Air Freight Director (Import/Export/Drops) at Fridenson Air & Ocean (2014-01 – 2020-01)

• Financial Control: Orchestrated monthly, quarterly, and annual financial closings, managing budget controls against corporate KPIs, vendor invoicing, and client accounts.
• Commercial Negotiations: Spearheaded high-value commercial negotiations with global airlines, foreign agents, and corporate clients in Israel and overseas.
• Business Development: Cultivated and expanded strategic business partnerships with international freight-forwarding agents to capture new market opportunities.
• Sales Enablement: Developed and structured complex global RFPs/tenders; proactively accompanied sales teams and overseas agents to secure enterprise-level accounts.
• Revenue Growth: Accelerated department profitability by 270% over a 5-year tenure.
• Team Leadership: Directly managed and professionalized a team of 7 freight specialists.

Import Trade Manager (Analyst) at UPS Ben Gurion Airport (2010-01 – 2014-01)

• Commercial & Analytical Optimization: Led freight capacity negotiations with commercial airlines, optimized cargo consolidation strategies, and developed complex corporate pricing models and tenders.
• Strategic Sales Collaboration: Partnered closely with the sales department, providing analytical support and attending high-level client meetings to convert strategic leads.
• Stakeholder Synchronization: Synchronized ongoing communications and workflows between international agents, ground operations, and domestic sales teams.
• Information Systems: Exercised advanced daily utilization of complex domestic and global logistics software platforms.

Export Operations Manager at CAL Cargo Airlines (2004-01 – 2010-01)

• End-to-End Supply Chain Management: Managed end-to-end export and import procedures, overseeing the entire cargo lifecycle from airport intake to final delivery.
• Space Control & Capacity Planning: Optimized and maximized aircraft weight and volume capacity; negotiated commercial freight sales with forwarders for import/export airspaces.
• Operational Oversight: Monitored cargo palletization and build-up processes, coordinating tightly with international airline hubs in Belgium and the United States.

B.A. in Economics, Specialization in Business Administration – Ben-Gurion University of the Negev

Advanced Certificate in General Management & Strategy