Ram Heller

As Chief Operations Officer at Sapiens Digital Division, I lead complex, cross-functional operations that connect technology, teams, and strategy into measurable business outcomes.

With over 20 years of experience in software and service organizations including global roles at Sapiens and Amdocs, I have built and managed the operations of high-performing divisions across product management, R&D, customer success, cloud, and delivery. My focus is on operational excellence, scaling teams effectively, and enabling organizations to execute with clarity and speed.

I am passionate about bridging strategic vision with hands-on execution, optimizing processes, aligning structure to business goals, and creating environments where teams can thrive and deliver lasting impact.

Core strengths: Operations strategy, P&L management, SaaS and cloud delivery, process optimization, product lifecycle management, cross-unit collaboration, resource planning, global team leadership, customer success and presales enablement.

Sapiens

January 2021 – Present | Israel

Oversee all operational and strategic aspects of the Digital Division, responsible for delivering modular, low-code platforms and cloud solutions that empower global enterprise insurance customers.

• Full ownership of the division P&L including annual budget planning, pricing models, and strategic forecasts.
• Lead operational excellence initiatives across product, R&D, customer success, and cloud delivery.
• Drive KPI governance, resource planning, and process optimization for scalable and efficient execution.
• Partner with sales and presales to align operational capabilities with business growth targets.
• Strengthened cross-unit collaboration, improving delivery speed and customer satisfaction.

Amdocs

June 2007 – January 2021 (13 years 8 months) | Israel and Global

Held multiple senior operational leadership positions, culminating as Chief of Staff for Amdocs Delivery, a global organization of approximately 5,000 employees.

• Directed strategic planning, budgets, and operational governance across multi-region delivery units.
• Oversaw vendor management for over 100 partners with multimillion-dollar CapEx and OpEx budgets.
• Established KPIs and cross-divisional governance frameworks for improved transparency and control.
• Led process optimization programs increasing efficiency and resource utilization across functions.
• Headed Amdocs India SaaS Operations with over 400 employees, ensuring 24x7 delivery for Tier-1 telecoms worldwide.

Y.A.D. Electronics

December 2006 – June 2007 | Israel

Led a publicly traded company specializing in IT hardware distribution and technical services. Oversaw business turnaround efforts, operational restructuring, and partner relations.

Taldor

June 2005 – December 2006 | Israel

Managed a business unit delivering large-scale technology and outsourcing projects for government and enterprise clients.

• Full P&L responsibility and operational leadership.
• Directed complex, multidisciplinary projects integrating software, logistics, and field operations.
• Built and managed bid response teams for group-wide tenders.

Director of Projects / Project Manager

1996 – 2005 | Israel

Progressive leadership roles in project management, methodology development, and presales.

B.Sc., Industrial Engineering, Ben-Gurion University of the Negev (1991 – 1995)