Meital Bluer

Customer Success leader with hands-on experience building and structuring post-sale operations in B2B SaaS environments. Skilled at strengthening onboarding, product adoption, and long-term customer engagement while collaborating closely with Product, Sales, and Operations teams. Brings operational clarity and customer insight that support retention, growth, and scalable service processes.

Customer Experience & Support Consultant at Self-Employed (2024-01 – Present)

Independent consultant advising growing companies on customer service and support operations.

• Advise growing companies on structuring customer service and support operations.
• Design workflows and service processes that improve operational efficiency and consistency.
• Define KPIs and service standards that enable teams to measure and improve customer experience.
• Guide organizations in the adoption of CRM and ERP systems, aligning platform capabilities with customer service and sales processes and operational needs.
• Support leadership teams in connecting customer operations with broader business goals.

Head of Customer Support & Success at Arbitrip (2021-01 – 2024-12)

Built and managed the Customer Support & Success function in a B2B SaaS travel management platform serving global business clients. Managed operations during company acquisition and merger.

• Built the Customer Support & Success function from the ground up in a growing SaaS company serving global business clients.
• Managed a 24/7 global customer operation, including team leads and international staff, supporting organizations of varying sizes.
• Led the implementation of Zendesk, working closely with the implementation specialist to define workflows, automations, and reporting processes.
• Transitioned the company from an external support provider to a fully in-house 24/7 customer operation.
• Contributed to 30% revenue growth by expanding group booking services and strengthening customer engagement.

Operations & Customer Service Manager at Anipet Ltd (2008-01 – 2021-12)

Advanced through leadership roles overseeing nationwide operations and customer service teams in an essential retail business.

• Advanced through leadership roles overseeing nationwide operations and customer service teams.
• Established a centralized service and sales center, including operational processes, KPIs, and team structure.
• Developed team leaders and created management layers that supported organizational growth.
• Maintained operational stability during the COVID-19 period within an essential retail business.
• Increased company profitability by approximately 45% through customer-driven upsell initiatives.

B.A. in Economics & Management (Marketing) – Tel-Hai College

Executive Education in CX Management Program – FORE | Reichman University

Certificate in Production & Operations Management – Jolt.io