Rawan Awadieh

Enthusiastic Work Psychology graduate with solid experience in education. I am a self‑directed learner passionate about using data to enhance human‑centric strategies and organizational performance. With commitment for technology utilization for professional development.

Customer Relations Advisor at Booking.com (2023-01 – 2025-02)

• Collaborated with affiliates and business partners to ensure seamless SaaS adoption in customer service tools, adhering to service level agreements.
• Leveraged CRM platforms to manage customer interaction and engagement while ensuring compliance with data protection ethics.
• Implemented triage strategy for prompt and effective complaints resolutions.
• Analysed trends of a market repeated enquiries, applied data-driven decision-making, identified change strategy that enhanced customer satisfaction by 7%.
• Developed content on Neurodiversity and posted on workplace digital platform.

Educational Counsellor at Mar Elias Educational Institutions (2016-01 – 2021-12)

• Co-managed a change program that achieved an 84.4% success rate in national assessments, with 25.5% of students earning distinctions, including 9% in STEM subjects.
• Designed and delivered intervention programs in collaboration with the mental health team.
• Consulted with the school board on changes in high level policy and successfully mediated behavioural changes among staff and students.
• Partnered with local authorities to establish 2 after-school support programs, increasing access to educational resources for students from disadvantaged backgrounds.

Educational Counsellor at Gifted Student's Centre, Ministry of Education, Israel (2013-01 – 2017-12)

• Facilitated workshops to improve staff performance and promote well-being.
• Managed work streams to achieve curriculum educational goals, oversee the budget, and secure funding for innovative technological tools.
• Organized a successful charity fundraising event for the marrow registry association, raising awareness, strengthening community ties, and exemplifying collaboration and innovation.

MSc in Business Psychology – University of Manchester, Alliance Business School (2021-01 – 2022-12)

M.A. in Educational Counselling – Hebrew University of Jerusalem (2011-01 – 2013-12)

B.A. in Education, Sociology and Anthropology – Tel Aviv University (2009-01 – 2011-12)