Rayan Johjah

Analytical Computer Science student with hands-on enterprise technical support experience. Highly customer-oriented with a strong technical background in Python and OOP. Proven ability to independently solve technical problems, translate solutions into actionable customer workflows, and escalate issues when required. Fully flexible for night, weekend, and holiday shifts.

Technical Support agent at Dell (CGS) (2026-03 – Present)

• Technical Troubleshooting: Provide remote, tier-1 technical support to Hebrew-speaking enterprise clients, independently diagnosing and resolving complex OS, software, and hardware issues.
• Ticketing & Escalation: Manage the full lifecycle of customer issues using enterprise ticketing systems, thoroughly documenting technical faults, and escalating unresolved tier-2 problems to internal engineering teams.
• Customer-Oriented Communication: Leverage strong interpersonal skills and high service orientation to de-escalate frustrated users, translating complex backend concepts into clear, actionable, and user-friendly workflows.
• Fast Delivery & Adaptation: Maintain rapid ticket resolution times, adaptability, and accurate problem-solving in a high-volume, metric-driven environment.

B.Sc. in Computer Science – Netanya Academic College (2027)