Ronza Yousif

International Relations and Consular Affairs professional with over five years of diplomatic experience managing consular operations, coordinating with government authorities, and handling complex emergency cases. Skilled in leadership, stakeholder management, cross-cultural communication, and crisis response within fast-paced international environments. Recognized for building trusted relationships with government authorities, diplomats, and international partners while delivering high-quality public service with professionalism, integrity, and confidentiality.

Vice Consul - Embassy of Israel in Guatemala - Guatemala

(2021-01 - 2025-01)

• Managed the Embassy's Consular Department, overseeing daily operations and ensuring efficient delivery of consular services.
• Served as the official signatory for travel documents, visas, and notarial services, exercising independent authority in high-responsibility decision-making.
• Partnered directly with the Ambassador on diplomatic, operational, and logistic matters, providing regular updates on consular activities and sensitive cases.
• Managed complex emergency situations involving Israeli citizens abroad, including emergency travel documentation, repatriation of deceased citizens, prisoner assistance, and crisis response.
• Built and maintained productive relationships with government officials, diplomatic missions, and key stakeholders to support effective international collaboration.
• Coordinated with the Israeli Ministry of Foreign Affairs, Ministry of Interior, Population and Immigration Authority, and Guatemalan government agencies to facilitate cross-border cooperation and resolve high-priority cases.
• Delivered compassionate, client-focused support to Israeli citizens and their families during emergencies while handling confidential information with professionalism and discretion.
• Identified opportunities to improve operational efficiency and streamline consular processes in a fast-paced diplomatic environment.

Consular Department Executive - Embassy of Israel in Guatemala - Guatemala

(2019-01 - 2021-01)

• Provided comprehensive consular services to Israeli citizens and foreign nationals.
• Processed visas, passports, travel documents, notarial services, civil registry matters, and military status regulations.
• Managed and maintained the Embassy's website and digital communication channels, improving access to essential information for travelers and applicants.
• Supported operational improvements within the Consular Department through efficient case management and administrative coordination.

Tour Guide - The Knesset - Israeli Parliament - Israel

(2014-01 - 2015-01)

• Conducted educational tours for schools, military personnel, diplomats, and international delegations.
• Presented Israel's democratic system, legislative process, and political institutions to audiences from diverse cultural backgrounds.
• Developed strong public speaking and intercultural communication skills through daily interaction with local and international visitors.

Diploma - International Tour Guide - Ono Academic College (2017-01 - 2019-01)

Master of Business Administration - MBA - Tourism School - Givat Ram campus, Jerusalem (2015-01 - 2016-01)

B.A. - Latin American and Asian Studies - The Hebrew University of Jerusalem (2011-01 - 2015-01)