Shai Urman

Technical, hands-on QA Manager with 10+ years of experience leading automated and manual testing, building QA departments from scratch, and managing teams of up to 25 employees in global and startup environments. My focus is on ensuring strong product quality, driving continuous improvement, and accelerating release velocity through CI/CD pipelines across Mobile, Security, SaaS, and V2X domains using data-driven Agile strategies and KPIs. Recently, I have been leading the shift towards AI-driven R&D workflows, architecting Agentic QA frameworks with LLM-based autonomous AI Agents, Custom Skills, and self-healing automation to scale and stabilize testing.

DIRECTOR OF QA at EYE-NET MOBILE (2021-01 – Present)

Eye-Net is a V2X safety-tech company developing cellular-based collision prevention solutions and realtime motion prediction algorithms.

• Re-established the QA department, performing 50% hands-on manual and automated testing while managing and mentoring a professional staff.
• Managed hybrid testing across automation, load and manual cycles, achieving 95% automation coverage for API tests and 60% for Mobile/Web regression; built Agentic QA frameworks using Playwright (Self-Healing), AI Agents/Sub-Agents, and Custom Skills to generate and stabilize tests.
• Collaborated with executive leadership to define strategic testing methodologies, quality standards, and roadmaps.
• Optimized R&D Processes as Release Manager, CI owner, and Jira Admin; customized workflows with ScriptRunner to streamline development-to-delivery cycles using Agile and Scrum methodologies.
• Led Field Tests Operations as an FAE, including advanced system validations and international Roadshows/Demos for tier-1 partners such as Orange, Renault, SWR, Toyota, Honda, SoftBank, Isuzu, and more.
• Tech Stack: Python, Kibana, Datadog, Postman, Crashlytics, Swagger, Docker, Appium, Playwright (Self-Healing), TestNG, LLM-based AI Agents & Sub-Agents, Custom Skills, Cursor, Claude code.

QA MANAGER at OPTIBUS (2017-01 – 2021-01)

Optibus is a SaaS scheduling platform for public transportation vehicles & drivers.

• Built the QA department from scratch and defined test strategies using KPIs. Managed the staff and implemented Agile/Scrum workflows as a Jira Admin, all while actively engaging in hands-on testing.
• Designed and executed automated UI and functional testing using Cypress and Testim.io within a Jenkins CI/CD pipeline.
• Hands-on Multi-disciplinary Testing: Led end-to-end Manual & Automated testing of complex systems, including Front-end, Back-end, REST API, MongoDB, and Microservices.
• Managed deployments as Release Manager, including A/B testing and Production Monitoring using Grafana.
• Tech Stack: Jenkins, Docker, Kubernetes, AWS, RabbitMQ, Git, Chrome DevTools, Tableau, Postman, Logz.io, honeycomb.io

AUTOMATION QA ARCHITECT at NURO (2016-01 – 2017-01)

Nuro is a startup developing a secure messaging platform for employees and trusted partners. Founded by AVG leadership.

• Recruited by AVG's founding team to architect the automation infrastructure.
• Researched and built cross-platform automation (iOS, Android, Windows, Mac, Linux) using Java, Python, Appium, Selenium

AUTOMATION QA ARCHITECT | PROMOTED FROM QA TEAM LEAD at AVG (AVAST) (2012-01 – 2016-12)

AVG is a global mobile security platform ranked as the #1 Antivirus app on Google Play, with 100M+ users.

• Promoted to Automation Architect and Product Owner after 3 years as QA Team Lead, driving the overall quality strategy for mobile and client/server architectures, applying a deep technical understanding of company products.
• Defined short- and long-term automation roadmaps to support new feature releases and architected an internal framework enabling manual testers to build automated tests.
• Managed global manual QA teams (including offshore units) while simultaneously establishing and directing the automated Mobile Performance testing domain.
• Performed in-depth Manual Testing using network sniffers, ADB commands, and SQL to validate database integrity and communication protocols (HTTP, GCM).
• Tech Stack: Python, SQL, ADB, Jira, Bugzilla, Eclipse, PyCharm, Android/iOS, Big Data

HEAD OF QA at CELLEBRITE (2008-01 – 2012-12)

Cellebrite is a platform for managing and analyzing data & digital forensics

• Scaled and managed the QA department, growing the team from 3 to 25 testers, including 3 Team Leads.
• Supervised product quality for hardware and software systems generating $60M in annual gross sales

Aircrew Flight Engineer at IDF AIR FORCE

5-Year Service, Black Hawk helicopter Squadron. In-flight technical authority. High Security Clearance.

• Awarded Squadron Excellence Award (selected out of 150 airmen).

Professional Certificate in Project Management – Google (2026-12)

B.Sc. in Computer Science Studies – The Open University of Israel

P.E. in Practical Engineer, Computer Software – The College of Management

Course in Jira Administration – Methoda

Course in Management Skills Development – Alltel Corporation

Foundation Level in ISTQB – ITCB