Customer Care Executive at Teleperformance International Pvt Ltd (2023-05 – 2024-06)
- Provided real-time support to customers via chat for resolving queries and issues related to products and services.
- Handled multiple chat sessions simultaneously while maintaining high levels of customer satisfaction.
- Assisted customers with ensuring timely and effective resolutions.
- Managed and updated customer information in the database accurately and efficiently.
- Adhered to company policies and procedures to maintain quality standards and meet performance metrics.
- Contributed to the continuous improvement of chat process workflows by providing feedback and suggestions
Customer Care Executive at Fusion BPO Services (2022-11 – 2023-04)
- Provided phone-based customer support for Airtel services, handling inquiries related to billing, network issues, and service plans.
- Resolved customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
- Assisted customers with troubleshooting network and connectivity problems, providing step-by-step guidance.
- Processed requests for service upgrades, plan changes, and other account-related modifications.
- Managed high call volumes while adhering to Airtel's service protocols and quality standards.
- Escalated unresolved or complex issues to senior support teams when necessary, ensuring prompt resolution.
- Participated in regular training to stay informed about Airtel's latest products, services, and policies.
