A Nikhil Vignesh

Results-driven Business Analyst Manager with 2.8 years of experience in large-scale retail operations, program management, and data-driven decision-making. Proven track record of delivering pan-India transformation programs across 2,500+ stores, driving measurable business impact through category performance analytics, KPI governance, and stakeholder coordination across Operations, Marketing, and Finance. Adept at translating complex business requirements into structured solutions and operational frameworks.

Business Analyst Manager at Reliance Retail Limited – Fashion & Lifestyle (Trends Format) (2023-07 – Present)

National Operations Centre | Business Analytics - Managing pan-India retail operations analytics and strategic initiatives across 2,500+ stores

• Analysed footfall, rent-to-sales ratios, manpower, and market potential data across the store network to support strategic decisions; contributed to a structured pan-India initiative that identified ~20% non-viable stores, resulting in ₹15 Cr cost avoidance through the Store Network Optimisation & Dehire Program
• Designed and deployed interactive Excel dashboards providing daily KPI summaries to business heads, reducing manual reporting effort by ~40% through the MPR Tool
• Coordinated between top management and state teams on a daily basis, acting as the central communication bridge to ensure operational continuity across 2,500+ stores
• Conducted structured performance reviews with Area Managers — examining root causes, identifying corrective actions, and tracking resolution — contributing to consistent improvement in store productivity metrics
• Developed and maintained self-built reporting tools covering Bill Slab Share, Tele-calling, Merchandise Fills, CSA Productivity, and Promo Efficiency, enabling proactive identification of exceptions and opportunity areas
• Gathered and structured business requirements from cross-functional stakeholders (Operations, Marketing, Finance), translating needs into analytical frameworks and actionable solutions

PGDM in Operations & Marketing – KIAMS (2021-07 – 2023-04)

B.E. in Electrical & Electronics Engineering – Canara Engineering College (2015-07 to 2019-06)