Rohit Jayaraman

Techno-Functional Business Analyst with 5+ years of experience bridging business strategy and technical execution across Telecom, Healthcare, Media, Procurement, and Medical Billing domains. Proven expertise in end-to-end requirements lifecycle — elicitation, BRD/FRD authoring, AS-IS/TO-BE process modelling, data mapping, UAT coordination, and go-live support. Skilled in leveraging AI tools (ChatGPT, Copilot, Gemini) to accelerate BRD creation and process documentation, and proficient in wireframing with Figma and Balsamiq.

Strong communicator with a track record of engaging 10+ cross-functional stakeholders and achieving zero post-UAT production defects on major go-lives across CRM, Billing, and Healthcare platforms.

Specialist Business Analyst - OMNICOM MEDIA SOLUTIONS - Bangalore

(2025-11)

Domain: Media & Analytics — Marketing BI dashboards, data validation, reporting layer requirements for a global media group.

• Elicited and documented reporting and BI dashboard requirements through structured interviews, workshops, and JAD sessions — defining KPIs, data sources, filters, and display logic in BRDs.
• Leveraged ChatGPT and Copilot to accelerate BRD drafting and requirements documentation, reducing documentation time by ~30% while maintaining quality standards.
• Created wireframes and low-fidelity mockups in Balsamiq to capture dashboard layouts and reporting UI requirements, enabling early stakeholder feedback and reducing rework cycles.
• Developed data flow diagrams and field-level data mapping documents bridging source systems and reporting layers; applied Miro AI for faster process diagram creation.
• Defined data validation rules and UAT entry/exit criteria; performed validation using Advanced Excel and SQL to resolve data inconsistencies before release.
• Facilitated Agile sprint ceremonies — backlog grooming, sprint planning, review meetings; tracked stories in Jira and maintained sprint velocity dashboards.

Senior Business Analyst - BAHWAN CYBERTEK PRIVATE LTD - Bangalore

(2025-03 - 2025-11)

Domain: Telecom OSS/BSS — CRM and Billing system enhancements for large-scale telecom operations across multiple teams.

• Led end-to-end requirement workshops engaging 10+ cross-functional stakeholders; documented 80+ functional requirements covering validation rules, exception handling, workflow triggers, and integration points in BRDs and FRDs.
• Utilised Gemini and ChatGPT to accelerate initial BRD drafts and documentation templates, significantly cutting first-draft preparation time.
• Produced Figma wireframes for key CRM screens to align developer and business understanding of UI flow, field validations, and interaction logic prior to development.
• Created AS-IS/TO-BE process flows using Copilot + Miro AI, reducing process modelling effort significantly for complex telecom workflows.
• Developed RTM tracking 100% of requirements from elicitation through UAT sign-off; coordinated full UAT cycle — test plans, test scenarios, defect triage in Jira.
• Supported go-live stabilisation: hyper-care monitoring, production issue triage, and post-release root cause analysis — achieved zero production defects on go-live.

Business Systems Analyst - PIRAMAL SWASTHYA - Bangalore

(2022-10 - 2025-01)

Domain: Healthcare IT — Teleconsultation platform and community health service workflows for rural India.

• Conducted structured stakeholder interviews, focus groups, and document analysis to gather and validate healthcare system enhancement requirements.
• Produced BRDs, functional specifications, and AS-IS/TO-BE process flow diagrams to streamline teleconsultation and community health service delivery workflows.
• Collaborated with UX designers to define screen-level requirements and wireframe annotations in Balsamiq and Figma for healthcare portal enhancements — ensuring design-to-requirement traceability.
• Performed gap analysis between existing system capabilities and desired outcomes; recommended system and process improvements with measurable operational impact.
• Authored UAT test plans and test cases; managed defects end-to-end in Jira (Open → In Progress → Resolved → Closed) across multiple healthcare system rollouts.
• Developed user training materials and change management documentation for new system rollouts across rural health programmes.

Business Analyst - ALTRUIST TECHNOLOGIES - Bangalore

(2020-01 - 2022-05)

Domain: Telecom OSS/BSS — Service provisioning and billing module enhancements for telecom operations teams.

• Gathered and analysed OSS/BSS enhancement requirements through interviews, surveys, and workshops; translated into well-defined user stories with acceptance criteria for Agile sprints.
• Created process flow, swimlane, and data flow diagrams documenting current and future-state telecom service workflows including provisioning and billing modules.
• Participated in full Agile ceremonies — backlog refinement, sprint planning, stand-ups, retrospectives; maintained sprint boards in Jira.
• Supported SIT and UAT coordination — reviewed test cases, verified test data, attended defect triage calls, and confirmed functional closure before each release.

Senior Technical Support Executive - HINDUJA GLOBAL SOLUTIONS - Bangalore

(2015-07 - 2019-12)

Domain: Telecom — Customer lifecycle management covering provisioning, billing disputes, and L2/L3 escalations.

• Managed telecom customer lifecycle queries — provisioning, billing disputes, and service requests — ensuring SLA adherence and first-contact resolution.
• Collaborated with internal technical teams for L2/L3 escalation handling; documented issue patterns to support recurring defect elimination.
• Developed process improvement recommendations from recurring issue trends, reducing average resolution time through systematic root cause analysis.

Senior Client Service Executive - MEDUSIND SOLUTIONS - Chennai

(2009-09 - 2015-07)

Domain: US Medical Billing & Insurance — Claims processing, denial management, and billing compliance for US healthcare payers.

• Processed US medical insurance claims ensuring documentation accuracy, ICD/CPT coding compliance, and adherence to payer-specific billing guidelines.
• Coordinated with insurance providers for claim resolution, denial management, and appeals processing while maintaining workflow SLAs.
• Identified billing process inefficiencies and contributed to workflow standardisation, reducing claim rejection rates.

MBA - Finance - Madras University (2013)

B.Com - Finance - Ramakrishna Mission Vivekananda College (2007)