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Results-driven business leader with extensive experience in Operations Management, Business Development, Franchise Expansion, Supply Chain, and Multi-Unit Restaurant / QSR Operations across India. Proven expertise in leading large-scale business operations, driving sustainable revenue growth, and executing high-impact business expansion strategies. Experienced in scaling franchise networks, establishing operational excellence, and building robust business frameworks that support rapid organizational growth.

Strong background in P&L Management, Expansion Planning, Supply Chain & Logistics, Procurement, New Store Openings, Franchise Development, and Process Optimization. Adept at leading cross-functional teams, implementing AI-driven business solutions, strengthening governance frameworks, and delivering operational excellence through data-driven decision-making. A strategic leader with a strong track record of enhancing profitability, optimizing business performance, improving customer experience, and building scalable, high-performing organizations in dynamic and fast-paced business environments.

Operations Manager at Ajays Good Food Pvt. Ltd (2025-04 – 2026-06)

• Lead nationwide QSR operations across all regions, ensuring business growth, operational excellence, and brand consistency.
• Drive PAN India expansion through strategic franchise sales, business development, territory planning, and market penetration.
• Oversee the end-to-end setup, launch, and stabilization of new outlets while ensuring compliance with statutory and regulatory requirements.
• Manage regional operations through Zonal Managers, Area Managers, and cross-functional leadership teams.
• Own the complete P&L, including budgeting, forecasting, cost optimization, revenue growth, and profitability.
• Define annual business plans, operational KPIs, and revenue targets while monitoring overall business performance.
• Lead Supply Chain & Logistics operations, including procurement, inventory planning, warehousing, distribution, and vendor management.
• Ensure uninterrupted product availability by optimizing procurement, warehouse operations, inventory control, and logistics planning.
• Develop and implement SOPs, operational frameworks, audit mechanisms, and governance processes across the organization.
• Ensure compliance with food safety, hygiene, quality assurance, legal metrology, and all statutory regulations.
• Oversee New Store Opening (NSO) planning, execution, and operational readiness across multiple locations.
• Lead recruitment, training, succession planning, and performance management for Operations, Training, and Regional Leadership teams.
• Drive customer experience initiatives by maintaining service excellence, quality standards, and operational consistency.
• Collaborate with Marketing, Finance, HR, IT, and Business Development teams to execute strategic business initiatives.
• Implement AI-driven technologies and automation to improve operational efficiency, reporting, and decision-making.
• Review business performance through MIS, operational audits, financial reports, and KPI dashboards, driving continuous improvement.
• Build strategic supplier partnerships, negotiate commercial agreements, and optimize procurement and distribution efficiency.
• Present operational reviews, financial performance, and strategic business recommendations to the Executive Leadership Team and Board.

Business Development and Operation Manager at DNY Hospitality (2023-03 – 2025-02)

Regional Manager at Hygiene Bigbites Pvt Ltd (2021-10 – 2022-07)

Operations Manager/ Contract at Haldirams Pvt. Ltd (2020-10 – 2021-06)

Business Development and Operations Manager at Goldenoak Food and Beverages (Rolls Mania) (2017-08 – 2020-04)

Food and Beverage Executive at Radison Blu Hotel (2014-06 – 2017-07)

Shift Manager at Yum International (Taco Bell) (2013-11 – 2014-02)

FNB Associate at Grand Hyatt (2010-03 – 2013-08)

B.Sc in Hospitality Management – G.H.Raisoni College of Hospitality Management (2007 – 2010)