A. Sarvani

Results-driven Operations and Customer Experience professional with 2.5 years of progressive experience optimizing regional workflows and data pipelines across multiple territories. Recognized as 'Best Performer' for consistently exceeding operational KPIs and maintaining elite customer satisfaction ratings. Adept at managing cross-functional stakeholder communication, executing stringent compliance and KYC audits, and transforming complex data into structured, actionable reports for senior leadership.

Brings a unique blend of analytical problem-solving and proactive relationship management to drive organizational growth.

SALES COORDINATOR (MIS EXCEUTIVE) at HFS (HIRANANDANI FINANCIAL SERVICES) (2025-11 – Present)

Managed end-to-end MIS reporting and sales coordination activities for Andhra Pradesh, Telangana, and Tamil Nadu regions.

• Coordinated with Branch Sales Managers (BSMs), Cluster Business Managers (CBMs), Area Business Managers (ABMs), and regional teams to collect, consolidate, and analyse business data.
• Prepared and circulated Daily Business Reports (DBR), Login Status Reports, Pipeline Reports, File Movement Reports, and productivity trackers to senior management including RBH and ZBH.
• Tracked daily business commitments and followed up with branch teams to ensure achievement of sales targets and timely file processing.
• Generated MIS dashboards and analytical reports to monitor business performance, conversion ratios, pending cases, and operational efficiency.
• Coordinated with Credit, Operations, Legal, Technical, Collections, and Sales teams to resolve bottlenecks and improve turnaround time (TAT).
• Conducted data validation and quality checks to ensure accuracy and reliability of reports before circulation.
• Prepared MIS reports, business analysis, and performance presentations for management review and decision-making.
• Identified process improvement opportunities to streamline reporting systems and enhance coordination between departments.

CUSTOMER EXCEUTIVE SUPPORT at HDFC BANK (2023-10 – 2025-10)

In my previous role within the Credit Card Activation division, my primary contribution was bridging the gap between active revenue generation and structured data reporting. On the operational side, I managed the end-to-end customer on boarding pipeline guiding clients through the activation process and resolving their specific requirements, which directly impacted our monthly active user metrics. On the analytical side, I was responsible for data integrity.

I managed our Excel databases to track activation trends and owned the end-of-month performance reporting for senior management. Instead of just sending raw numbers, I structured these month-end reports to highlight target achievements and key performance trends. This blend of client-facing communication and data management is exactly what I'm excited to bring to this new role.

Bachelor's Degree in Electronics and Communication Engineering – Rise Krishna Sai Gandhi Group Of Institutions, Vallur (2019 – 2022)

Diploma in State Board of Technical Education & Training – Rise Krishna Sai Polytechnic College, Vallur (2016 – 2019)

Secondary School of Education in AP – Ravindra Bharathi School, Ongole (2015 – 2016)