CRM - Pratap technocrats
(2021-01 - 2021-12)
- Delivered IT and network support to users
- Handled incoming support calls and resolved issues
- Troubleshot system and connectivity problems
- Maintained support logs and ensured smooth operations
- Ensured high customer satisfaction through effective communication and quality support
Sales excative - Beagle laser
(2022-01 - 2023-12)
- Maintained records of leads, sales activities, and customer interactions
- Coordinated with internal teams to ensure smooth order processing and delivery
- Achieved monthly and quarterly sales targets consistently
- Managed inbound and outbound calls to generate and convert leads
- Handled client communication and product explanation
- Maintained follow-ups and strong customer relationships
- Handled sales of aesthetic and dermatology devices (e.g., laser hair removal machines)
- Explained product features, benefits, and usage to clinics and customers
Counselor and floor manager - Sakhiya skin clinic
(2024-01 - 2025-12)
- Provided consultation to patients regarding skin and aesthetic treatments, explaining procedures, benefits, and pricing
- Assisted patients in selecting suitable treatments based on their needs and concerns
- Generated and converted leads into confirmed treatments through effective counseling and communication
- Achieved monthly sales targets and contributed to clinic revenue growth
- Managed end-to-end patient journey from inquiry to treatment completion
- Maintained strong follow-ups with patients to ensure high conversion and satisfaction
- Handled appointment scheduling and ensured smooth patient flow in the clinic
- Managed inventory of products and ensured availability of required stock
- Acted as Floor Manager, overseeing daily operations and coordinating with staff
- Ensured high levels of customer satisfaction through professional service and support
- Maintained records of patient interactions, treatments, and sales pipeline
Customer Relationship Executive (CRE) - Sudhati Fashion
(2025-06)
Worked as Customer Relationship Executive (CRE), managing end-to-end customer communication
- Handled customer queries and provided timely and effective resolutions
- Managed escalations and ensured quick closure of customer issues
- Coordinated with logistics team to track orders, deliveries, and dispatch status
- Ensured smooth execution of logistics operations and timely delivery updates
- Maintained strong follow-ups with customers to improve satisfaction and retention
- Updated and managed customer data in CRM system
- Acted as a bridge between customers and internal teams for issue resolution
- Maintained records of queries, complaints, and resolutions for reporting
