Aalap Chapetkar

20 years of experience: Extensive background as a Scrum Master and Business Analyst in IT and Financial Services, with expertise across the full software life cycle — implementation, upgrades, production support, rollout, enhancements, cut-over & migration, go-live assistance, and post-implementation support. Proven ability to deliver high-quality, defect-free solutions aligned with business objectives.

SDLC & Agile expertise: Deep understanding of SDLC processes and Agile methodologies (Waterfall, Scrum, Agile Framework, Principles), ensuring projects are executed with efficiency and adaptability.

Business analysis & solutioning: Expertise in requirement elicitation, opportunity identification, documentation, and delivery of effective solutions. Skilled in GAP analysis, translating business needs into IT solutions, and supporting decision-making with business reports and insights.

Salesforce implementation: Strong knowledge of implementing SFA, Sales, and Service processes, including configuration, customization, and data migration using tools like Apex Data Loader. Skilled in collaborating with onsite and offshore teams to map business processes and deliver optimized Salesforce solutions.

Salesforce QA & validation: Experienced in Salesforce Quality Assurance, including test case design, execution, system integration testing, regression testing, defect tracking, and end-to-end validation of business requirements to ensure defect-free delivery.

Leadership & communication: Effective leader and communicator with strong interpersonal, analytical, and stakeholder management skills. Acted as Single Point of Contact (SPOC) for clients and stakeholders, ensuring smooth coordination and successful project outcomes.

Lead Consultant at Infosys Ltd (2021-12 – 2026-06)

Leading Salesforce and Business Analysis initiatives, managing stakeholder alignment, and driving delivery excellence across enterprise projects.

• Molina Healthcare – Salesforce Application Support: Served as Project Lead / Functional Consultant, driving requirement analysis, system enhancements, and stakeholder alignment to ensure seamless Salesforce operations and compliance in a healthcare environment.
• UNDP – Application Support & Maintenance: Acted as Scrum Master / Functional Consultant, facilitating Agile ceremonies, refining backlog items, and ensuring business needs were translated into actionable deliverables for global development initiatives.
• CBRE – Salesforce Implementation: Functioned as Salesforce Business Analyst, gathering requirements from diverse stakeholders, mapping workflows, and supporting end-to-end implementation to optimize real estate operations.
• M1 – Salesforce Digital Transformation: Worked as Salesforce Functional Consultant, leading requirement workshops, documenting user stories, and supporting digital transformation initiatives across APAC markets.
• Hybrid BA–PM role: Bridged business objectives with delivery execution, ensuring requirements were clearly defined, documented, and aligned with strategic outcomes.
• Stakeholder Engagement: Collaborated with sponsors and senior leadership to elicit requirements, prioritize features, and translate business needs into actionable user stories.
• Requirements Analysis: Facilitated workshops, interviews, and backlog refinement sessions to capture functional and non-functional requirements, ensuring clarity and completeness.
• Process Improvement: Analyzed workflows and identified inefficiencies, recommending process enhancements that improved delivery speed and customer experience.
• Risk and Issue Tracking: Monitored execution, documented risks and blockers, and collaborated with teams to propose mitigation strategies that safeguarded project timelines.
• Communication Management: Produced weekly status reports, effort estimates, and invoicing documentation to maintain transparency and stakeholder trust.
• Agile facilitation: Supported Scrum ceremonies by clarifying requirements, refining backlog items, and ensuring alignment between development and QA teams.
• Data-driven insights: Leveraged burndown charts, KPIs, and defect metrics to provide actionable insights, guiding decision-making and continuous improvement.
• Quality assurance collaboration: Partnered with QA teams in test planning, case reviews, and defect triage to validate requirements and ensure release readiness.

Senior Consultant at HCL Technologies Ltd (2012-01 – 2021-12)

Delivered large-scale CRM and Salesforce implementations, acted as Scrum Master, and supported global clients with functional consulting and project leadership.

• BD Veeva Data Migration (Benson & Dickson, USA): Led data migration activities, analyzing legacy datasets, defining mapping rules, and ensuring accurate transfer into Veeva CRM. Partnered with business stakeholders to validate requirements and guarantee compliance with healthcare data standards.
• Deutsche Bank – Global CRM (APAC): Served as Project Lead / Scrum Master, facilitating requirement workshops, backlog refinement, and sprint planning. Ensured global CRM requirements were captured, prioritized, and delivered across multiple APAC regions.
• Cummins – CMI Sales Implementation (USA): Acted as Salesforce Techno-Functional Consultant, gathering business requirements, designing workflows, and supporting technical teams in implementing Salesforce solutions tailored to sales operations.
• RSA IT – Application Support & Maintenance (USA): Functioned as Onsite Business Analyst, documenting requirements, managing change requests, and coordinating with stakeholders to ensure IT applications met evolving business needs while maintaining operational stability.
• AEGON UK – Salesforce Consultancy (UK): Worked as Onsite Salesforce Techno-Functional Consultant, conducting requirement analysis, customizing Salesforce features, and aligning system capabilities with insurance business processes.
• Agile delivery: Facilitated Scrum ceremonies (stand-ups, sprint planning, reviews, retrospectives), managed product backlog, and ensured prioritization and estimation aligned with business goals.
• Capacity planning: Defined team capacity, created user stories and task breakdowns, and tracked progress using burndown charts while proactively mitigating risks and impediments.
• Stakeholder collaboration: Partnered with senior management, business stakeholders, and release teams to align product vision, roadmap, and delivery timelines.
• Requirements elicitation: Conducted workshops and stakeholder discussions to gather requirements, analyze business needs, and propose solutions; acted as liaison between business and development teams.
• QA and testing support: Led development and QA efforts by promoting BA best practices, designing test cases, supporting system integration testing, and managing defect resolution.
• Impact analysis: Performed As-Is/To-Be analysis, mapped solutions using Salesforce Service Cloud, and supported product evaluation across CRM platforms.
• UAT management: Oversaw QA and UAT processes, ensuring high-quality deliverables including mobile/iPad-based Salesforce applications.
• Communication and reporting: Delivered stakeholder communication, status reporting, effort estimation, and onsite coordination as the single point of contact.
• Project closure: Managed project closure activities, securing final sign-offs and ensuring customer satisfaction.

Business Analyst at iGATE Patni Computer Systems Ltd (2008-04 – 2012-01)

Partnered with stakeholders to gather requirements, perform GAP analysis, and support delivery of financial and operational systems across industries.

• Mosaic – Bid System (USA): Served as Salesforce Data Migration Expert, analyzing legacy bid data, defining migration rules, and ensuring accurate transfer into Salesforce. Partnered with business teams to validate requirements and maintain data integrity for bid management processes.
• OpenRange – SFDC Collection (USA): Worked as Salesforce Consultant, gathering requirements, customizing Salesforce features, and aligning CRM workflows with collection processes to improve operational efficiency and reporting accuracy.
• IRIUM – Dealer Management System Global Rollout (Hitachi Construction Machinery Ltd, Japan): Acted as Onsite Functional Consultant, conducting workshops with global stakeholders, mapping As-Is/To-Be processes, and supporting rollout of the Dealer Management System

Functional Support Executive at ITCube Solutions Pvt Ltd (2006-07 – 2008-04)

Provided functional support for accounting and ERP systems, prepared QA reports, and assisted end users with system adoption and process improvements.