Ashok Ragu

BA and R&D Lead (Promoted from QA) - RSoft Technologies - Chennai

(2022-04)

Phase 3: Business Analyst and R&D Team Lead (2024 – Present)

Lead and manage the entire Business Analyst and R&D team; oversee sprint planning, task allocation, documentation quality, and on-time delivery.
Authored and delivered 250+ Feature Documents, BRDs, FRDs, and Use Case Documents for CRM web and mobile applications, driving end-to-end product feature lifecycles.
Led requirements elicitation sessions with clients and stakeholders; translated business needs into detailed user stories, acceptance criteria, and functional specifications.
Designed high-fidelity interactive wireframes and prototypes in Figma for stakeholder review, enabling faster decision-making before development begins.
Drove cross-functional alignment between developers, designers, QA, and business stakeholders to ensure technical feasibility and business value at every stage.
Defined requirements and documentation for 3 flagship AI features: AI Call Summarization, AI WhatsApp Bot Flows, and AI Lead Scoring.
Established the end-to-end STLC documentation framework at RSoft, significantly improving release cycle consistency and quality governance.

R&D Analyst and BRD Documentation - RSoft Technologies - Chennai

(2023-01 - 2024-12)

Phase 2: R&D Analyst and BRD Documentation (2023 – 2024)

Transitioned into Business Analysis and R&D; conducted feasibility studies and defined scope for new CRM capabilities including AI-powered features.
Converted approved Figma designs into detailed Word-based BRDs and FRDs, providing developers with clear, actionable functional specifications.
Performed gap analysis and As-Is / To-Be process mapping to identify and document improvement opportunities in CRM workflows.
Collaborated directly with clients and stakeholders to elicit, validate, and refine requirements throughout the SDLC.
Conducted Root Cause Analysis (RCA) for critical production issues and delivered preventive measure documentation to management.

Manual Test Engineer - RSoft Technologies - Chennai

(2022-04 - 2023-12)

Phase 1: Manual Test Engineer (2022 – 2023)

Executed manual test cases for CRM web and mobile applications covering functional, regression, and UAT testing.
Performed API testing using Postman and validated integration workflows for third-party services including Razorpay, Cashfree, and Telecmi IVR.
Conducted mobile testing on Android and iOS platforms, logging and tracking defects in JIRA.
Coordinated UAT with business stakeholders, ensuring test coverage aligned with documented requirements and acceptance criteria.
Reduced production defects by 40% through proactive test coverage and early defect identification in sprint cycles.

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