Cyber Security Trainer (Government Project) at Quick Heal (2025-10 – 2026-03)
- Facilitated intensive Cyber Security training sessions for diverse audiences, averaging 80 participants per session, as part of a high-impact Government-led initiative.
- Delivered comprehensive technical training on foundational and advanced cyber security protocols, digital safety, and threat mitigation strategies.
- Managed a demanding daily travel schedule across multiple regional locations to ensure consistent program delivery and stakeholder engagement.
- Authored and submitted daily progress reports, tracking trainee performance metrics and project milestones to ensure compliance with government standards.
- Mastered the ability to simplify complex technical concepts for large groups, maintaining high engagement levels and ensuring knowledge retention.
Associate Trainer at Kiranakart Technologies Pvt LTD (Zepto) (2025-01 – 2025-03)
- Handled NHO training daily.
- Conducted process training (Inbound, Outbound, and Inventory).
- Conducted training on Material Handling, Damage Product Handling, and Quality Product Delivery.
- Trained picker/packer, quality team, and CC associates.
- Maintained daily training MIS reports.
- Created PPT content for training, such as 5S, Process Content, and Basic Hygiene.
- Shared daily communication via email on training activities completed with assessments.
Senior Associate - Customer Service at Geddit Convenience Pvt Ltd (Zepto) (2024-05 – 2024-11)
- Handled customer complaints and queries by communicating with dark stores and store managers.
- Provided timely resolutions to customer issues, ensuring satisfaction and retaining customer trust.
- Maintained thorough documentation of complaints, interactions, and outcomes for future reference.
- Collaborated with internal teams to address systemic issues and improve customer service processes.
Own Business - Grocery Shop at Self-Employed (2022-06 – 2024-01)
- Managed profit and loss (P&L) of the grocery shop.
- Maintained inventory of fresh and vegetable (F&V) products.
- Provided home delivery services to nearby areas.
- Ensured no quality issues or damage to products delivered to customers.
Customer Care Representative at Concentrix Services India Pvt Ltd (2021-10 – 2022-02)
- Provided high-quality customer support via phone, email, and chat for various clients.
- Assisted customers with inquiries, troubleshooting, and resolving issues promptly.
- Managed customer feedback and escalations to ensure quick resolutions and customer satisfaction.
- Documented all customer interactions and updated CRM systems accordingly.
