Meghana Parekh

With 25+ years of strong experience in various fields including retail (counter sales, sales, marketing, telex-sales, trainings & customer service), BPO Segment, leadership, customer service, administrative, project management skills, and five years of experience in high standard quality training at Dubai (UAE). Additional experience includes project management, events coordination, and counseling trainer coach for corporate companies and business partners.

Sr. Trainer - Serco BPO Pvt. Ltd - Borivali East

(2009-06 - 2011-03)

• Providing comprehensive training programmed on product and soft skills for different Processes (Whirlpool and HSBC - Collection)
• Personal attention, supervise, evaluate & certifying agents
• Visiting warehouse for latest product updates if any.

Project Admin Assistant - Nakheel Asset Management (NAM) - Dubai UAE

(2008-01 - 2008-09)

• Maintain the daily and the monthly attendance time sheet including the short leaves and annual leave records for all the staff members & (NAM) HR separately
• Maintain annual/sick leave related issues, follow up with HR for the staff issues with regards to leaves also to ensure adherence to rules related to leave requests, sick leaves, and duty resumption forms and over times
• Arrange the training information's / sessions (HR Department) for the locals & also all the junior staff's interested or needed some training on selected topics as: (customer care, Negotiations skills, Business correspondence, Effective Telephone & Communication Skills etc.)
• Maintain the grocery records for the office
• Maintain the records for the car pool (office vehicles) for the department's car usage as well as maintenance related issues
• Maintain paper work related to new recruitment/ resignations
• Keep a track and organize the Driver Messenger services to the sections within the different departments
• Maintained purchasing related for the offices like fax/telephones systems/photo-copiers machines etc
• Send the meeting invitations within and outside the office staff's & delegates
• Assigned to handle confidential matters and able to interact and work within cross-function teams
• Maintain appropriate filing for all the above
• Preparing emails for the staffs (announcements or internal-memo's)

Sr. Instructor - Nadia Training & Management Institute - Dubai UAE

(2005-05 - 2007-11)

• Providing comprehensive training program such as: Human Resources & Administration Skills, Secretarial Skills, Business Correspondence, Management skills for Executive Secretaries, Personality Development, Negotiation Skills, Supervisory Skills, Successful Selling, Customer Care, Effective Telephone & Communication Skills, Time Management
• Personal attention, supervising, evaluate & grading candidates
• Performing administrative duties for the line manager & training team
• Analyzing enquires for candidate's enrollment
• Responsible for managing time slot, presentations & report writing for records
• Update the management about training status

Customer Service Professional - SITEL India Pvt. Ltd. - Andheri East, Mumbai

(2003-04 - 2005-04)

• Assigned target oriented sales project America On Line (AOL) Internet Service Provider
• Review new client application & obtain approved for clients billing & purchases
• Handling customer enquiries & forward compliant to concern department
• Preparing tactical plans for every caller
• Supported in mentoring & coaching the teammates to reach the monthly targets
• Review stock positions & assist in optimizing stock levels

Senior Customer Service Desk - Crossroads (Pyramid Retail & Merchandising Pvt. Ltd.) - Worli Mumbai

(1999-03 - 2003-03)

• Maintained sales records and performed surveys of various merchandizing & customer relation
• Recommended improvement in customer service & sales promotion
• Worked on software package Oracle for replenishing stock, billing, documentation and also maintained database
• Responsible for arranging Junior & new staff training (customer service, merchandizing, sales & Promotion)

Diploma - Interior Decoration and Designing - L. S. Raheja School of Architecture and Designing

SSC - Mumbai School (1992)