Aanchal

Confident and well-organized Customer Service professional with strong communication and interpersonal skills and a customer-focused approach. Experienced in delivering quality service, handling customer and passenger inquiries, following operational procedures, and working effectively in team environments. Adaptable, professional, and capable of managing responsibilities efficiently while maintaining attention to detail.

Customer Service Associate (CSA) - Airport Terminal Operations

(2024-11 - 2026-01)

• Provided customer service support to passengers at check-in, boarding gates, and information desks.
• Assisted travelers with inquiries, documentation, and general airport-related requirements.
• Supported smooth passenger flow while following airline and airport operational procedures.
• Collaborated with team members to maintain operational efficiency and uphold safety standards.
• Handled challenging customer situations professionally, prioritized tasks, and maintained service quality in a fast-paced environment.
• Contributed to a positive passenger experience while supporting the overall functioning of terminal operations.

Customer Service Associate

• Assisted customers with inquiries, provided accurate information, and maintained a positive service experience.
• Handled customer requests and resolved basic issues in accordance with company policies and procedures.
• Maintained clear and professional communication while addressing customer needs.
• Collaborated effectively with team members and followed operational procedures.
• Demonstrated punctuality, professionalism, adaptability, and a customer-focused approach in daily responsibilities.

Bachelor's Degree - University of Delhi

School Education - Central Board of Secondary Education (CBSE), Delhi