Aariz Haque

Disciplined, Dedicated and Enthusiastic professional with a Diploma in Airport Management and extensive expertise in cross-cultural communication. DESCRIPTIVIST Linguist (I speak TRANSATLANTIC Accent— Mixture of British and American English, along with Hiberno-English DIALECT), Combines C2-level English mastery with specialized research in Applied Linguistics (Accent Neutralization) to deliver exceptional service across diverse demographics. Proven track record in high-pressure environments, effectively de-escalating conflicts and managing guest relations with tact, supported by extensive with practical experience gained prior to and during academic studies.

Currently available to join immediately in Aviation or Corporate / IT sectors where Linguistic precision and operational adaptability add value.

LINGUISTICS ANALYST at TELUS Digital (2026-02 – 2026-05)

TELUS Digital (incorporating operations from TELUS International) employs over 78,000 team members worldwide. The global workforce operates across 33 countries & 5 continents (over 60 languages), with its HQ located in Vancouver, British Columbia, Canada.

Spanning North

America, Central America, South America, Europe, Asia-Pacific (including major hubs in India Bengaluru, Noida, Gurgaon, Mumbai, Ahmedabad & Kolkata), and Africa. Tech-enabled BPO & Digital Customer Experience (CX). AI data lifecycle solutions, content moderation, digital IT services, and customer support for major tech like Accenture and Concentrix (esp. on 7 Mar, 2023 Collaboration of Accenture with Telus on Digital Transformation of its Television & Digital Life Businesses) & gaming brands. Developing/testing Large Language Models (LLMs) across 500 languages (including Indian regional langs.) & dialects, evaluating Natural Language Processing (NLP) & adapting localization.

• Training & refining Google Gemini's AI models by transcribing & annotating complex audio data with uncompromising phonetic precision.
• Applied advanced linguistic analysis; including syntax review, grammar correction, & sociolinguistic evaluation (to ensure highly accurate & culturally context-aware data sets).

Front Office Executive at The Mahal Inn (Hotel) (2023-03 – 2025-04)

• Resolved guest complaints with a 99% satisfaction rate.
• Coordinated high-level interpersonal skills to manage guest relations.
• Served as the primary point of contact for international travelers, utilizing C2-level English to bridge communication gaps & ensure seamless check-in / out processes.
• Managed VIP guest relations with a focus on professional etiquette, ensuring bespoke service delivery that aligned with the hotel's luxury standards.
• Coordinated with housekeeping and F&B departments to synchronise room availability & guest requests, optimizing operational efficiency during peak occupancy periods.

Customer Support Executive at Endurance Engineers Pvt. Ltd. (2015-03 – 2018-04)

• Maintained a disciplined approach to problem-solving & client satisfaction.
• Managed customer inquiries (50%) & provided immediate resolutions, inbound.

Academic Sabbatical & Professional Development at N/A (2018 – 2020)

Dedicated period for advanced linguistic studies & preparation for the Diploma in Airport Management.

Senior Secondary – Kerala Public School (2022)

Diploma in Airport Management and Customer Care (DAMCC) – Skybird Aviation (2020)

Secondary – Indian School al-Wadi al-Kabir (ISWK) (2014)