Mohini Kaushik
Aviation & Hospitality Professional
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About
High-performing Aviation & Hospitality Specialist with 8 years of premier experience across top full-service airlines (Vistara and Jet Airways). Proven expertise in delivering luxury guest experiences, managing critical in-flight safety protocols, and leading high-stakes crisis response. Adept at creating exceptional rapport with passengers and perfectly equipped for high-touch customer care roles across luxury hotels, airport operations, and premium guest services.
Experience
Cabin Crew Specialist at Vistara (TATA SIA Airlines) (2019-01 – 2022-12)
- Delivered 5-star luxury hospitality across domestic and international routes, representing India's premier full-service carrier.
- Executed DGCA cabin safety, security checks, and emergency response procedures with zero compromise.
- Maintained flawless passenger service standards under high-density, dynamic flight conditions.
- Recognized with an official award for decisive leadership during a critical onboard medical crisis.
Cabin Crew / Guest Care Executive at Jet Airways (2015-01 – 2019-12)
- Provided premium guest assistance and in-flight service across major domestic and international networks.
- Resolved passenger grievances with high diplomacy, empathy, and speed.
- Upheld strict safety and security protocols during flight preparation and operations.
- Received multiple quarterly performance awards for exceptional service delivery.
Education
Bachelor of Science in B.Sc. – Maitreyi College, Delhi University
Senior Secondary in Class XII – Kendriya Vidyalaya, Delhi (2011)
Secondary in Class X – Kendriya Vidyalaya, Delhi (2009)
