Aaron Castelino

A guest oriented, driven hospitality professional tailored for luxury events, high profile hospitality combined with a deep knowledge of operational expertise within the industry. Adept in utilizing property management systems. Strong ability to clearly and effectively communicate with staff and guests. Expertise in directing cross functional teams towards success in achieving guest satisfaction.

Guest Services Associate - Jio World Convention Centre

(2024-07)

Reporting to Senior Manager Guest Services. Operating across Guest Services, Events Planning, and Exhibition Services departments.

• Spearheaded front-of-house hospitality, registration, and credential verification for ultra-high-net-worth individuals (UHNWIs) and celebrity guests at the high-profile, 5-day Ambani wedding gala at the Jio World Convention Centre.
• Engineered and executed crowd control, guest navigation, and traffic flow strategies for massive-scale events, including the YouTube FanFest 2024, seamlessly directing attendees across expansive banquet halls and dedicated reception zones.
• Audited and managed venue aesthetics, floor setups, and layouts in strict alignment with detailed Banquet Event Orders (BEOs) to ensure absolute compliance with premium brand standards.
• Acted as the primary floor contact for guest escalations, proactively resolving complaints and liaising with cross-functional management to execute rapid service recovery.
• Established swift escalation pipelines with internal departments and emergency medical personnel to manage guest health incidents and discomforts seamlessly during high-stress operational surges.
• Maintained comprehensive, expert-level knowledge of property layout, venue capacity, and local amenities to deliver precise, flawless information and concierge support to international delegates.
• Independently conceptualized, planned, and executed a diverse portfolio of high-profile corporate, B2B exhibitions, and luxury lifestyle events, ensuring flawless on-site delivery and adherence to timelines.
• Conducted detailed meetings with corporate clients and stakeholders to analyze event objectives, scope requirements, and deliver customized experiential solutions.
• Acted as the primary point of contact, managing stakeholder expectations and translating client briefs into actionable operational plans.
• Authored and released comprehensive Banquet Event Orders (BEOs), meticulously detailing room setups, audio-visual (AV) requirements, time schedules, and food & beverage (F&B) counts to ensure seamless alignment across culinary, banquet, and technical teams.
• Issuance of Proforma Invoices (PI), ensuring accurate pre-event billing, streamlined vendor deposit pipelines, and strict compliance with corporate accounting policies.
• Conducted deep-dive discovery sessions with corporate stakeholders and luxury brand clients to diagnose event objectives, evaluate space utilization needs, and establish comprehensive project scopes.
• Effectively converted complex client visions into actionable operational blueprints, managing expectations regarding structural capabilities and venue constraints.
• Maintained rigorous oversight of on-site build-outs and floor management, ensuring all structural layouts, aesthetic installations, and vendor setups strictly adhered to corporate quality benchmarks and safety protocols.
• Developed precise financial models for venue space allocation, calculating customized rental rates based on square footage, event duration, logistics complexity, and peak-demand variables to maximize revenue generation.
• Formulated and distributed definitive BEOs, serving as the central operational guide detailing timeline sequences, technical audio-visual (AV) setups, and precise F&B logistics to seamlessly align cross-functional venue teams.
• Directed pre- and post-event billing workflows, including the meticulous detailing of Proforma Invoices (PI) and final invoices, ensuring accurate line-item reconciliation, zero-variance financial tracking, and seamless payment closure.
• Conduct regular trainings for the associates
• Updating training records

B.Sc - Hospitality Studies - Don Bosco College of Hospitality Studies (2021-06 - 2024-05)

Industrial Exposure Training - Food Production, F&B Services, Front Office, Housekeeping - Don Bosco College of Hospitality Studies (2022-12 - 2023-04)

H.S.C - Commerce - Vasant Vihar High School & Jr College (2019-06 - 2021-05)

S.S.C - General - St. John the Baptist High School & Jr College (2017-06 - 2019-05)