Aaron Jacob

Experienced Cargo and Logistics Professional with over 14 years of expertise in air cargo operations, freight handling, cargo documentation, customer account management, logistics coordination, customs clearance support, and regulatory compliance within the aviation and logistics industry. Proven track record in managing end-to-end cargo movements, ensuring timely shipment processing, maintaining compliance with IATA standards, and delivering exceptional customer service for global accounts. Strong knowledge of cargo operations, freight forwarding procedures, airport logistics, cargo safety regulations, and transportation documentation.

Adept at coordinating with airlines, customs authorities, government agencies, and stakeholders to ensure seamless cargo movement and operational efficiency.

Senior Cargo Officer cum Accounts Coordinator - DARWISH TRAVEL COMPANY (QNT CARGO) - Doha, Qatar

(2012-04 - 2026-03)

• Managed end-to-end cargo operations for international and regional shipments, ensuring timely movement, documentation accuracy, and service excellence.
• Served as the primary point of contact for key global accounts, maintaining strong client relationships and ensuring high customer satisfaction.
• Coordinated daily cargo shipment activities including acceptance, documentation, handling, tracking, and delivery.
• Liaised effectively with Customs, Municipality, Health Authorities, Police, and other government agencies to facilitate smooth cargo clearance and transportation.
• Ensured compliance with IATA cargo regulations, aviation safety standards, and company operational procedures.
• Managed handling requirements for special cargo including diplomatic mail, valuables, human remains, and general cargo.
• Prepared cargo manifests, cargo plans, shipment summaries, hatch lists, operational reports, and related documentation.
• Monitored cargo safety, security, and handling procedures to minimize operational risks and maintain compliance.
• Conducted cargo inspections to verify shipment condition, packaging standards, and regulatory compliance.
• Coordinated with airlines, freight agents, customers, and internal departments to ensure seamless cargo movement.
• Maintained accurate shipment records, operational data, customer accounts, and cargo-related documentation.
• Supported accounting activities including invoice verification, payment tracking, reconciliation support, and financial record maintenance.
• Contributed to operational efficiency through effective shipment planning, cargo space utilization, and workflow coordination.
• Ensured adherence to safe working practices and cargo handling standards across all operational activities.
• Successfully managed cargo operations and customer accounts for over 14 years with consistent service quality and operational reliability.
• Maintained high levels of shipment accuracy through effective documentation and compliance management.
• Built strong working relationships with government authorities, airlines, customers, and logistics partners.
• Supported uninterrupted cargo movement through efficient coordination and proactive issue resolution.
• Demonstrated versatility by successfully handling both cargo operations and accounting responsibilities.

Air Ticketing & Reservation Trainee - ARABIAN TOURS & TRAVELS - Cochin, India

• Gained hands-on experience in airline reservation and ticketing operations using the Amadeus reservation system.
• Processed ticket bookings, rebookings, cancellations, refunds, and itinerary modifications.
• Assisted customers with travel-related queries and reservation support.
• Developed strong customer service, communication, and problem-solving skills.

Bachelor of Commerce (B.Com) - Tourism & Travel Management - Mahatma Gandhi University (2011)