Aayoush Bhalla

Customer-focused professional with experience across hospitality operations, inbound customer support, customer retention, sales, and guest engagement. Proven ability to handle high-volume customer interactions, resolve complaints professionally, maintain service excellence, and build long-term customer relationships. Experienced supporting UAE-based operations and delivering exceptional customer experiences in fast-paced environments.

Known for strong communication, adaptability, and problem-solving under pressure.

Customer Care Executive (Inbound Voice Process) - Global Maritime Organization / VEE FZE - Ajman, UAE

(2025-07 - 2026-01)

• Managed inbound customer interactions and service requests for international clients.
• Resolved customer concerns while maintaining high service standards and professionalism.
• Supported customer retention initiatives through relationship management and service excellence.
• Coordinated hospitality support and consultancy-related customer assistance.
• Maintained accurate communication records and ensured timely issue resolution.

Multipurpose Executive - Global Maritime Organization

(2025-04 - 2026-01)

• Supported operations, planning, implementation, and project coordination activities.
• Assisted management teams with feasibility studies, operational planning, and reporting.
• Coordinated communication between stakeholders and internal teams.
• Delivered administrative and operational support across multiple business functions.

Sales Intern - BOUNCE Inc. - Mumbai

(2022)

• Delivered front-line guest assistance in a high-volume hospitality and entertainment environment.
• Assisted visitors, managed customer queries, and maintained positive guest experiences.
• Supported daily operations, event coordination, and customer engagement initiatives.
• Contributed to sales targets while ensuring exceptional customer satisfaction.

Higher Secondary Education - Bhavans College of Commerce

ICSE - Arya Vidya Mandir, Juhu