Tasneem Parween

Enthusiastic and customer-focused Customer Support professional with hands-on BPO experience in voice and collection processes. Experienced in handling inbound and outbound calls, understanding customer concerns, providing appropriate resolutions, managing issues professionally, and maintaining clear communication. A quick learner with a positive attitude, strong interpersonal skills, and the ability to adapt to new processes and tools.

Seeking an opportunity in a Voice or Chat Support role where I can contribute to customer satisfaction while continuing to develop my professional skills.

Customer Support Executive - Digitide

Porter House Shifting Support

• Handle customer queries related to house-shifting support and provide appropriate assistance.
• Communicate with customers professionally and understand their requirements and concerns.
• Manage issues, provide resolutions, and follow the required support process.
• Handle customer interactions with patience, empathy, and a service-focused approach.

Customer Support Executive - Cavalry Info Pvt. Ltd.

(2024-06 - 2024-11)

• Handled customer support interactions and assisted customers with their queries.
• Provided clear resolutions and maintained professional communication.
• Developed practical experience in customer handling, issue management, and service support.

Customer Support - BPO

(2024 - 2024)

Contractual Customer Support

• Supported customers through professional communication and query handling.
• Gained experience working in a BPO environment and interacting with different types of customers.
• Adapted to new processes and developed communication and customer-service skills.

Collection Agent - Jio Hotstar

(2025 - 2025)

• Handled customer interactions related to collection activities.
• Communicated professionally with customers and followed the assigned process.
• Strengthened negotiation, communication, follow-up, and customer-handling skills.

Graduation - Political Science (Hons.) - Asansol Girls' College (2021 - 2024)

12th Complete - Haji Qadam Rasul High School