Abdul Gafoor

Overall, 5 years of professional experience, comprising 1 year in Non-Voice Operations and 4 years of hands-on experience as an SAP Convergent Charging (SAP CC) Consultant with expertise in configuration, pricing logic, and SAP BRIM integration. Strong knowledge in SAP CC Functional Configuration – Charge plans, Charge, Allowance Plan, Allowance Logic, Usage rates, Recurring rates, One-shot rates. Expertise in SAP CC Instances – Dispatcher, Guider, Rater, Bulk loader, and Updater – ensuring high system availability and accuracy in rating operations.

Proficient in SAP CC Core Tool for configuration, testing, and performance optimization. Understanding of Web Service operations within SAP CC. Hands-on experience with SAP CC Core Tool for configuration, development, testing, troubleshooting, and performance optimization.

Experienced in Implementation, Development, End-To-End Testing & AMS Support in Telecom industry. Experienced in Development & AMS Support in Insurance industry.

SAP BRIM CC Consultant - BRIQ- Implementation - Chennai, India

(2025-01 - 2025-12)

BRIQ Implementation Project – SAP Convergent Charging (SAP CC). Industry: Insurance.

• Developed and configured SAP CC Charge Plans and Charges based on business requirements and functional specifications.
• Implemented Percentage Over Cap and Reverse Cap pricing models for spend-based fee calculation and cap management.
• Created and configured Allowance Plans and developed complex Allowance/Counter Logic to support discount calculations, spend accumulations, threshold tracking, and maximum fee consumption.
• Developed charging logic for cumulative spend evaluation, and billable item (BIT) generation.
• Configured mapping tables for dynamic price determination based on Line of Business (LOB), Rate Type, Maximum Spend Amount, Annual Maximum Fee, and Rate Percentage.
• Implemented validation logic for rate determination, including "No Rate Found – Expired" and "No Rate Found – Computed" scenarios.
• Worked on usage rating, charge configuration, counter management, and billable item generation within SAP CC.
• Performed Functional Unit Testing (FUT) for charge plans, allowance plans, counters, and pricing configurations.
• Executed User Acceptance Testing (UAT) scenarios and validated charging results against business requirements.
• Conducted end-to-end testing of usage processing, fee calculations, threshold validations, and billable item generation.
• Analyzed defects, identified root causes, implemented fixes, and supported retesting activities.
• Collaborated closely with SOM, Business Analysts, and Integration teams to understand business requirements and translate them into SAP CC solutions..
• Worked with upstream and downstream system teams to validate data flow, usage inputs, accumulation levels, and billing outputs.
• Supported knowledge-sharing sessions and provided technical guidance during project execution.
• Supported deployment activities and production migration for SAP CC configurations.
• Assisted in Go-Live readiness validation and post-deployment verification of pricing and charging functionalities.
• Monitored production transactions, validated charge calculations, and resolved post-Go-Live issues within SLA timelines.
• Provided hypercare support to ensure stable business operations after production release.

SAP CC Consultant - Sedgwick Group - Chennai, India

(2022-09)

Sedgwick Claims Management Services. Industry: Insurance.

• Fixing the code and developing the functional design as per the requirements in SAP Convergent Charging using CC core tool interface.
• Creating the Functional Requirement Document (FRD) for Technical Team to assist them in development of Change Requests (CR).
• Participating in the Defect-review meetings with ABAP developers to analyze and discuss the issues.
• Configuration of CIT upload scripts in PuTTY IEC Tool .
• Unit test case preparation for the functional requirements.
• Unit End-to-End testing in SAP S/4 and trail runs within SAP CC Core tool.
• Working extensively on Rating, Rerating, Usage CIT uploads though PuTTY IEC, & BIT Validation.
• Responding the emails of Business Users and providing a detailed explanation for their questions.
• Going in calls with Business Users to clear their concerns relating to the BITs and its amounts in complex calculations.
• Preparing the weekly reports summarizing the issues with unrated CITs.
• Leading the Business weekly calls to review the issues with the unrated CITs and discussing the further steps to be taken to resolve them.
• Created Documents for frequently arising issues which included., the issue, Business Impact, Root cause and the workaround solution.
• Interacting & working with multiple teams like CRM, CI, ABAP & Basis when needed.
• Preparing the overall Month-End report on issues resolved by using Advanced Excel.

SAP CC Consultant - Mobolutions India Pvt Ltd - Chennai, India

(2022-08)

SAP CC Consultant - Internal Telecom Project - Chennai, India

(2025-12)

Telecommunications (Fiber Internet Services). SAP Convergent Charging (SAP CC).

• Designed and configured Allowance Plans to support discount and promotional offerings for fiber internet customers.
• Created and maintained parameters, characteristics, and reference data required for allowance and charging configurations.
• Developed allowance logic to automatically derive and apply discount amounts based on business-defined conditions, including special promotional and public holiday offers.
• Configured charge plans and charging components to support telecom service rating and discount management requirements.
• Worked on activation and validation of Billable Items (BITs) through SOAP UI.
• Worked with SAP CC instances including Dispatcher, Guider, Rater, and Updater for rating and charging processes.
• Utilized WinSCP for file handling, deployment activities, and bulk data processing related to SAP CC configurations.
• Performed SOAP UI testing to validate web service operations, allowance processing, and BIT generation.
• Monitored rating execution and verified correct charge calculation and allowance consumption.
• Conducted demo sessions and knowledge-sharing discussions with client stakeholders.
• Demonstrated the configuration and maintenance of discounts, allowances, and promotional offers within SAP CC.
• Explained business process flows, charging behavior, allowance consumption, and discount application scenarios to business users.
• Supported requirement clarification sessions and incorporated client feedback into solution enhancements.

Process Associate (Non-Voice Operations) - Accenture

(2021-07 - 2022-06)

• Handled back-office and non-voice operations, ensuring adherence to process SLAs and quality standards.
• Performed data validation, transaction processing, and issue resolution activities.
• Coordinated with internal teams to ensure timely completion of operational tasks.
• Developed strong analytical, communication, and customer service skills in a fast-paced environment.

B.com - Corporate secretaryship - The New College Autonomous (2020)

M.com - Corporate secretaryship - The New College Autonomous (2023)