Abdul Hai

Experienced Assistant Store Manager with depth in training, mentoring, coaching and developing staff in large, consumer-focused store operations, strong budgeting, sales forecasting, and merchandising background coupled with an exceptional sense of customer service and depth knowledge inventory management .Broad skills in educating personnel to achieve exceptional levels of customer service, building teams, and ensuring the achievement of corporate goals.

Assistant Store Manager Jan 2016 - Present

Shree Jhawar And Co. Kolkata, Indian

Main activities and responsibilities

• Direct sales floor activities, ensuring excellence in customer service and resolving store level problems.
• Established sales goals, manage budgets, devise sales forecasts, and consistently maximize sales and profits.
• Oversee personal management, Interviewing, training, mentoring and evaluating.
• Manage merchandise selection, window display, and stocking, working directly with vendor.
• Work with corporate management developing local marketing and advertising strategies.
• Maintain price accuracy of goods and ensured adequate stock levels.

Shree Jhawar And Co. Kolkata, Indian

Main activities and responsibilities

• Assisted customers with prompt and polite support in-present and via telephone.
• Remained calm poised in high-stress dynamic environment to promote service to customers and staff.
• Helped customers locate products and checked store system for merchandise and other sites.
• Referred customers to various services by evaluating needs and providing recommendations.
• Used consultative sales techniques to understand customer needs and recommend relevant products and service.
• Maintained records related to sale, returns and inventory availability.
• Established rapport with customers using active listening and interpersonal skills.

Store Assistant Aug 2009 - Dec 2012

Shree Jhawar And Co. Kolkata, Indian

Main activities and responsibilities

• Assisted with sales support and post sales follow-ups.
• Maintained inventory and scheduled shipments when necessary.
• Helped to build and foster relationship with customer.
• Maintain a clean and orderly work environments
• Helped with window display and shop décor.

Bachelor of arts 1995 - 1997

Birbhum Mahavidyalaya, The University of Burdwan Suri, Birbhum, West Bengal, India

Certificate Course In Information Technology 2001 – 2002

CMC Limited Kolkata, India