Abdul Ikram

A challenging growth oriented position in a progressive company to effectively utilized my skills in the area of finance to improve operation and contribute to the organization's success.

Assistant Manager at Genpact India (2022-07 – Present)

Assistant manager operations. Handling a team of 16 people. Daily liaison with UK project managers to make sure that the process run smoothly. Handle daily, weekly and monthly calls with onshore. Attend the monthly and quarterly business reviews with state side partners. Handling four different processes with a total Headcount of 16 associates. Cross trained in all the four processes.

• Process: U.K. Insurance (Property & Casualty)
• Prepare the incentive plan in accordance with the available budget
• Handle client complaints and provide timely resolutions
• Green Belt certification (Project – Monthly Knowledge Assessment Automation)

Subject Matter Expert at EXL Service SEZ BPO Solutions Private Ltd (2014-08 – Present)

Expertized in Property and Casualty Domain. Provide the Overview of Property and Casualty to new team member. So that while entering the process he/she should be familiar with the background of it. Haled regular team meeting with team members to ensure that there is constant flow of information and knowledge dissemination –query logs, issue resolution.

• Process: U.S. Insurance (Property & Casualty)
• Preparing weekly, monthly/Quarterly performance summary to share with client and discuss over the call
• Responsible to ensure quality and productivity targets are met as per the client's agreement
• Motivating team members to control attritions
• Monitoring transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
• Providing coaching and feedback to team members to enable them to improve their performance and do strong Performance Management towards Quality & Productivity
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Publish daily/weekly reports to the team and management of intraday workable, and maintain a repository of the same
• Handled Philippines team to close new project independently
• Awarded as 2nd Runner up in the Marvel Heroes Competition
• Appreciation received from Clients
• Rewarded as best Trainer for migrating five Line of Business & training new batch efficiently
• Recognized from Offshore and Onshore for migrating five process accurately

Process Associate at Genpact India (2013-11 – 2014-08)

The Job includes responsibilities to handle transactions for All State client. Maintains the SLA's of the team. Prepare SOP for process. Specialization in the Endorsement transactions. Trained the new Batches for the process. Random quality audit of processed items processed by team members. Assigning the Works to team members.

• Process: U.S. Insurance
• Received Process Excellence Certificate
• Received Client Appreciation on various occasions
• Received Customer Awards for handling multiple work types efficiently

Bachelor of Commerce – Lucknow University (2010 – 2013)

10+2 – Children Academy, UP Board (2009 – 2010)

10th class – Children Academy, UP Board (2007 – 2008)