Operations Head - Leela Hospitality - Bangalore
(2025-07)
Manage day-to-day operations across all restaurant outlets in all departments including HR, Kitchen, Bar, F&B, Procurement, Cost Control, Legal, Sales, and Marketing. Ensure high standards of guest satisfaction and service quality across multiple outlets.
- Develop and execute business plans to achieve financial and operational targets.
- Oversee (P&L) budgeting, forecasting, and cost control to maintain profitability and efficiency.
- Lead, train, and motivate department teams to deliver consistent performance and maintain brand standards.
- Drive sales and marketing initiatives to enhance occupancy, footfall, and overall revenue growth. Maintain effective communication with management and staff, ensuring smooth coordination across all departments.
- Monitor compliance with health, safety, and legal regulations to uphold brand integrity.
- Collaborate with vendors and stakeholders to ensure timely procurement and cost-effective operations.
- Monitor guest feedback, resolve escalations, and strengthen customer relationships to enhance retention.
- Implement standard operating procedures (SOPs) and process improvements for operational excellence.
- Manage digital functions including system operations, data entry, reports, and approvals for smooth workflow.
- Support senior management in planning, reporting, and strategic business development.
Cluster Manager - Mojo Campus Pvt. Ltd. (Jain University) - Bangalore
(2024-05 - 2025-06)
- Oversaw multi-property operations across student hostels, dining outlets, and administrative facilities, ensuring smooth coordination across all departments.
- Directed end-to-end functions including Housekeeping, Security, Repairs & Maintenance (R&M), IT, Kitchen, F&B, Front Office, and Procurement.
- Managed rent collection, occupancy, and room allocation to maintain optimal utilization and financial efficiency.
- Supervised Sales and Marketing activities, driving student occupancy, retention, and brand visibility through digital and offline campaigns.
- Led Administrative operations, including documentation, audits, and compliance with university, labour, and legal regulations.
- Oversaw Laundry and Transportation services, ensuring timely operations, vehicle upkeep, and route planning for staff and student logistics.
- Directed ERT (Emergency Response Team), ensuring readiness for any emergency situation with proper training and safety drills.
- Monitored AMC contracts, vendor performance, and facility maintenance to ensure cost-effective, uninterrupted service.
- Handled Legal coordination, documentation, and compliance for lease agreements, vendor contracts, and statutory obligations.
- Conducted regular guest and student feedback sessions to improve the living experience, safety, and comfort across hostels.
- Supervised Garden and landscaping maintenance, ensuring campus cleanliness and an appealing environment.
- Planned and implemented annual budgets, P&L tracking, and cost control measures, achieving operational efficiency and profitability.
- Trained and motivated departmental heads and teams to deliver consistent, high-quality service aligned with organizational goals.
- Coordinated closely with management for strategic planning, process improvement, and expansion of new campus projects.
Deputy Cluster Manager – Sales & Operations - Stanza Living - Bangalore
(2019-02 - 2024-05)
- Directed sales and operations across multiple micro-markets and residential properties, ensuring smooth coordination and consistent service delivery.
- Functioned as a Deputy Cluster Manager, overseeing complete business operations across all the MM including RVCE, Kangari, Magadi Road, Bannerghatta, Rajarajeshwari, Banashankari, JP Nagar, Kanakapura Road, Kumar swami layout and BTM Layout.
- Managed P&L ownership, annual budgets, forecasting, and profitability across all assigned properties.
- Drove occupancy growth through strategic B2B and B2C guest, corporate tie-ups, and digital marketing initiatives.
- Successfully launched new properties, led setup, stabilization, with defined SOPs and cost efficiencies.
- Improved lead generation and conversion rates through structured sales and service training programs across clusters.
- Supervised facility operations, including housekeeping, maintenance, security, F&B, and vendor coordination for high service standards.
- Ensured compliance with facility, safety, fire, and legal requirements, maintaining 100% audit readiness.
- Monitored staff performance, conducted appraisals, and implemented KPI-based evaluation systems to enhance accountability.
- Collaborated with cross-functional teams in marketing, procurement, and finance for operational excellence and revenue optimization.
- Achieved consistent occupancy targets and guest satisfaction ratings (Gold & Platinum properties) through effective leadership and quality control.
- Provided strategic inputs to senior management for policy formulation, SOP refinement, and expansion planning across new cluster.
Facility Executive - Airbus Defence and Space - Bangalore
(2014-06 - 2019-01)
- Managed day-to-day facility operations, including housekeeping, security, technical maintenance, and vendor coordination.
- Ensured smooth functioning of critical infrastructure such as HVAC, electrical systems, DG sets, and fire-safety equipment.
- Supervised facility staff, monitored attendance, work allocation, and overall performance.
- Handled preventive and breakdown maintenance schedules to minimize downtime.
- Coordinated with internal teams, contractors, and service providers for timely issue resolution.
- Maintained facility checklists, inspection reports, inventory, and AMC records.
- Ensured compliance with safety standards, workplace hygiene, and statutory norms.
- Supported space planning, office setup, and movement of equipment as per operational requirement.
- Managed budgeting for facility operations and optimized cost through efficient resource utilization.
- Responded promptly to emergencies and implemented corrective actions.
Operations & Admin Manager - Old Bangalore Resort & Convention Centre - Bangalore
(2009-03 - 2014-04)
- Managed administration, facility, and event operations for the resort and convention centre.
- Handled procurement, contracts, and vendor management.
- Supervised staff hiring, payroll, and training.
- Implemented compliance and safety protocols reducing annual costs by 15%.
- Coordinated guest services and ensured operational excellence during large-scale events.
Site Supervisor - M far Construction Pvt. Ltd.
(2006-04 - 2008-12)
- Supervised construction site activities ensuring safety, design accuracy, and project timelines.
- Coordinated with engineers, contractors, and architects to ensure quality control.
- Monitored material usage, manpower allocation, and project schedules.
- Prepared daily site progress reports and compliance checklists.
- Enforced strict adherence to safety and environmental standards.
