Abdul Mashood

Results-driven Desktop Support Engineer with nearly 1 year of experience delivering technical support in enterprise environments. Proficient in Windows administration, Microsoft 365, hardware and software troubleshooting, operating system deployment, and network support. Strong foundation in Windows Server, Active Directory, cloud administration, virtualization, and IT infrastructure management.

Recognized for analytical problem-solving, effective incident resolution, and a commitment to ensuring reliable, secure, and efficient IT operations.

Desktop Support Engineer at Mizpah Systems (2025-07 – Present)

• Delivered end-to-end technical support for desktops, laptops, printers, and peripheral devices, ensuring minimal downtime and high user satisfaction.
• Positioned, configured, troubleshoot, and maintained Windows 10/11 operating systems, desktop applications, and enterprise software.
• Administered Microsoft 365 services, including Outlook, Teams, OneDrive, and user account configuration.
• Oversaw Active Directory user administration, including user creation, password resets, account unlocks, group membership management, and access permissions.
• Diagnosed and resolved hardware, software, and operating system issues for desktops and laptops.
• Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, VPN, Wi-Fi, and LAN to restore business operations quickly
• Installed, configured, and troubleshoot managed/unmanaged network switches, ensuring proper network connectivity and port configuration.
• Organized and supported IP-based CCTV cameras, NVR/DVR systems, and surveillance network infrastructure.
• Install, configure, and troubleshoot network printers, scanners, and other shared devices.
• Completed operating system installation, software deployment, system upgrades, driver installation, and routine maintenance.
• Supervised IT assets, supported employee onboarding/offboarding activities, and maintain accurate IT inventory records.
• Assisted in the administration of Windows Server environments, file sharing, user access management, and virtualization platforms.
• Collaborated with cross-functional teams to resolve complex technical issues and improve overall IT service delivery.

Bachelor of Computer Applications in BCA – Kannur University (2021 – 2024)