Abharna S

Detail-oriented Healthcare Process Associate with dedicated experience at Sagility Healthcare, specializing in authorization processing, fax intake workflows, and HIPAA-compliant documentation management. Proven track record in customer service, record accuracy, cross-functional collaboration, and maintaining high productivity under tight turnaround times. Equipped with strong organizational skills, computer proficiency (BCA background), and a solid focus on healthcare operational support.

Trainee Process Associate – Fax Intake (Auth Build) - Sagility Healthcare Pvt Ltd

(2024-06 - 2025-07)

• Processed healthcare authorization requests efficiently, maintaining high accuracy and strict HIPAA compliance.
• Managed fax intake documentation, reviewing patient/provider details and accurately entering data into healthcare management systems.
• Collaborated with medical providers and internal teams to resolve documentation discrepancies and improve overall turnaround times.
• Maintained precise medical record archives, actively supporting daily operational metrics and quality assurance standards.

Sales Consultant – Stock & Trading Division - Victory Line Financial Service, Dubai - Dubai

(2025-09 - 2026-07)

• Guided clients on investment and financial solutions, identifying specific customer needs to provide tailored product options.
• Managed daily client communications, record maintenance, documentation tasks, and operational follow-ups.

Business Development Associate - English Partner, Coimbatore - Coimbatore

(2022 - 2024)

• Managed customer communications across phone, email, and messaging platforms to deliver effective resolution support.
• Maintained and updated CRM systems with detailed customer interactions, service logs, and interaction schedules.

Bachelor of Computer Application - Computer Application - CMS College of Science and Commerce, Coimbatore (2019 - 2022)