Abhay Kumar

Results-driven logistics and supply-chain leader with 20+ years of experience in P&L ownership, operations excellence, network expansion, sales growth, and last-mile delivery across Bihar, Jharkhand, and East India. Proven success in revenue turnaround and consistent YoY growth, Mother Hub / Spoke / DC setup, transport and line-haul optimization, vendor OTIF improvement, and Lean/SOP-driven execution. Experienced in leading large multi-location teams (55+ direct / 350+ indirect) and scaling profitable logistics operations across B2B, B2C, and D2C segments.

Area Head-EAST-Sales & Service - XP INDIA PVT.LTD (Instant Supply chain Solutions Pvt Ltd) - East India

(2026-04)

• Drove revenue growth and strengthened P&L performance through service excellence, operational efficiency, and cost optimization.
• Supported onboarding of new customers, ensured retention of existing business, and identified opportunities for incremental revenue growth.
• Executed market development strategies to enhance brand visibility, strengthen market positioning, and expand presence across the assigned territory.
• Managed operations of an 18,000 sq.ft. warehouse in Patna, ensuring productivity, service quality, and cost-effective resource utilization.
• Led expansion initiatives for company-owned offices in high-potential markets to capture additional market share in FCL and LCL business.

General Manager — Sales & Operations - RGM Services (Proprietorship Firm)

(2025-11 - 2026-03)

• Directed end-to-end project management for CCTV, vehicle tracking systems, and alert device installations across government and corporate clients.
• Ensured on-time, within-budget delivery through cross-functional coordination, compliance monitoring, and quality control frameworks.
• Led team management, vendor onboarding, and inventory planning to optimize supply chain efficiency and service readiness.
• Designed and executed market expansion plans; negotiated and closed high-value deals with government bodies and real estate corporates.
• Finalized strategic contracts with DTDC, Blue Dart, NBET, Asian Paints, Microtek, Usha International, Polycab, United Insurance, Bajaj Electricals, Gati, Total Logistics, and TCI.

Assistant General Manager — Bihar & Jharkhand - Trackon Couriers Pvt. Ltd. - Bihar & Jharkhand

(2022-01 - 2025-10)

• Owned regional P&L, end-to-end operations, sales, collections, and service performance.
• Delivered 42% YoY growth (FY22–23); sustained 23% (FY23–24) and 18% (FY24–25) via network expansion and process optimization.
• Onboarded 320+ channel partners and 155+ corporate clients across B2B, B2C, and D2C segments.
• Set up Patna Regional Office (15,000 sq.ft.) and Ranchi Mother Hub (10,000 sq.ft.), reducing line-haul delays and improving throughput.
• Launched Road Express vertical, strengthening zonal distribution capability.
• Implemented EOQ/FIFO inventory planning, vendor OTIF governance, SOP standardization, and Lean dashboards.
• Led 55+ direct and ~350 indirect staff, improving productivity, compliance, and SLA adherence.

General Manager — Bihar & Jharkhand - NBET Pvt. Ltd. - Bihar & Jharkhand

(2021-05 - 2021-12)

• Developed operational frameworks, SOPs, and policies ensuring regional scalability and compliance.
• Recruited, trained, and managed regional teams while building supplier base adhering to quality & legal standards.
• Expanded business into Odisha, Noida, and Delhi, establishing new distribution channels and vendor tie-ups.
• Led Key Account Management — strengthened relationships with strategic clients and maximized repeat business.
• Formulated pricing and profitability plans aligned with corporate KPIs and P&L targets.
• Drove competitor benchmarking and consumer trend analysis to maintain market share and enhance reach.
• Implemented cost controls, improving operational margins through process efficiency and KPI-based monitoring.

Regional Manager — Sales, Bihar & Jharkhand - DTDC Express Ltd. - Bihar & Jharkhand

(2014-09 - 2021-04)

• Progressed from Assistant Regional Manager to Regional Manager; handled complete P&L, operations, and sales.
• Achieved consistent 20% CAGR (2014–2018) and received the 'Top Performing Regional Office' award.
• Led 08 key branches; optimized regional administration, delivery networks, and line-haul management.
• Conceptualized sales strategies, increasing ROI and ensuring partner profitability across domestic and e-commerce segments.
• Streamlined vendor management (RFQs/RFPs) and automated payment disbursements, reducing TAT by 11%.
• Enhanced brand presence through local campaigns and dealer engagement programs across 38 districts.
• Provided end-to-end logistics solutions for major e-commerce clients via dedicated DOTZOT infrastructure.

Senior Area Manager — Bihar - First Flight Couriers Ltd. - Bihar

(2007-09 - 2014-09)

• Managed multiple area operations across Bihar, driving sales, collections and local distribution efficiency.
• Established district-level offices and trained teams for last-mile fulfilment across key towns.
• Delivered consistent double-digit revenue growth through partner onboarding and targeted local sales campaigns.
• Reduced branch-level cash handling and improved collection cycles via process controls.
• Coordinated cross-district logistics and improved SLA adherence for time-critical consignments.

Assistant Branch Manager - DTDC Courier & Cargo Ltd.

(2001-04 - 2007-08)

• Joined as Management Trainee and completed structured MT program covering corporate sales and operations.
• Led marketing & sales initiatives for Bihar region, acquiring key corporate accounts and building dealer networks.
• Managed branch operations, staffing, and local vendor coordination to ensure SLA compliance.
• Supported rollout of region-wide operational processes and trained junior managers in field operations.

PGDBA / MBA - Marketing - Institute for Technology & Management, Bengaluru (2001-04 - 2001-04)

B.Sc. - Chemistry - Baba Bhim Rao Ambedkar University (Bihar) (1997 - 1997)