Manager, Client Success at Gnosis Partners (2024-05 – Present)
Own end-to-end client success for a portfolio of 4 concurrent enterprise accounts across Healthcare, Technology, Financial Services, and Industrial sectors, managing the full client lifecycle from onboarding through delivery and renewal.
- Recovered an at-risk multi-market engagement for a global research client by driving field-management corrections and proactive progress reporting, closing a respondent shortfall across the U.S., France, and Germany and prompting the client to thank the team directly for "great efforts."
- Protect client trust and data integrity by proactively identifying quality-risk records ahead of delivery and flagging them for removal before clients could raise the issue themselves — converting a potential escalation into a demonstration of quality ownership.
- Led resolution of a high-severity data-quality escalation involving disputed survey findings, coordinating internal audits, respondent recontacts, and supporting documentation to restore client confidence and preserve the account.
- Resolve commercial and pricing disputes through evidence-based clarification of cost structures, keeping negotiations collaborative and protecting deal economics.
- Identify expansion opportunities within existing accounts and contribute to proposals and client presentations that support account growth.
Senior Associate, Client Success at Gnosis Partners (2021-03 – 2024-04)
- Acted as primary client point of contact across multiple sectors, setting realistic expectations on feasibility, timing, and cost to prevent overcommitment and build long-term trust.
- Coordinated internal teams and external partners to deliver 150+ B2B client engagements on time and to specification across Healthcare, BFSI, Automotive, Manufacturing, Energy, and Telecommunications.
- Managed client recontact and recovery programs, providing honest feasibility forecasts (e.g., realistic 60–75% recontact-completion estimates) instead of over-promising — strengthening client credibility during high-pressure requests.
Associate, Client Success / Research Associate at Gnosis Partners (2018-08 – 2021-02)
- Built early client-facing expertise engaging senior executives and B2B decision-makers, maintaining high data-accuracy and quality standards across Healthcare, Technology, Finance, Education, and Construction accounts.
- Delivered structured client reporting and business intelligence (Excel, Power BI, SQL, Tableau) that translated raw data into decision-ready insight for client stakeholders.
