Abhijit Pramanik

Senior Technical Associate at Genpact (2022-10 – Present)

Administered Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
Managed Microsoft 365 tenant setup, domain onboarding, DNS configuration, and user provisioning.
Created and managed Shared Mailboxes, Distribution Lists, Microsoft 365 Groups, and Security Groups.
Configured mail flow rules, retention policies, archive mailboxes, and compliance settings.
Performed Litigation Hold, eDiscovery, Content Search, and mailbox compliance management.
Troubleshot mail flow, mail delivery, mailbox permissions, Outlook, and Exchange Online issues.
Managed email security, including SPF, DKIM, DMARC, anti-spam policies, block lists, and quarantine.
Administered Microsoft Teams and resolved collaboration, meeting, and access-related issues.
Implemented MFA, password policies, and identity/access management through Entra ID.
Managed onboarding, offboarding, license assignment, mailbox provisioning, and user lifecycle activities.
Supported SharePoint Online and OneDrive permissions, sharing, sync, and storage-related issues.
Provided L1/L2 support for Microsoft 365, Windows, networking, and enterprise applications.
Delivered VIP/Executive support and performed Root Cause Analysis (RCA) for critical incidents.
Created SOPs, knowledge base articles, and technical documentation.
Worked within ITIL Incident, Problem, Change, and Service Request Management processes.

Site IT Engineer at Orange Business Services India Technology Pvt. Ltd (2021-08 – 2022-10)

Delivered L2/L3 technical support with high first-call resolution.
Managed incident tracking through ServiceNow and ensured SLA compliance.
Supported desktop, laptop and mobile device deployments.
Provided Active Directory, VPN, network connectivity and Windows Server L1 support.
Mentored helpdesk technicians and maintained knowledge-based documentation.

Executive - IT at Ebixcash (2021-02 – 2021-08)

Supported data center setup, server/network rack management and application support.
Performed desktop imaging, hardware installation, network device configuration and monitoring.

Technical Associate at Renovision Automation Services Pvt Ltd (Client: Wipro – Apollo Hospital) (2017-05 – 2021-02)

Delivered onsite IT support, OS/application troubleshooting and endpoint security support.
Managed hardware lifecycle, asset inventory, vendor coordination and network troubleshooting.
Supported LAN/WAN/Wi‑Fi environments and ensured adherence to service processes.

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