Abhinav Ganesh

Detail-oriented Payment Operations Specialist with experience in global payment processing, SWIFT investigations, reconciliation, fraud analysis, and banking operations. Skilled in handling high-volume domestic and international transactions while ensuring compliance with operational procedures, sanctions screening, and risk controls. Experienced in payment lifecycle management, exception handling, and coordination across banking and financial services environments.

Senior Process Executive at INFOSYS (2024-09 – Present)

• Process high-volume international and domestic payments across SWIFT, SEPA, CHAPS, Faster Payments, and A2A channels while maintaining accuracy and compliance standards.
• Validate global currency fund transfers to ensure timely execution and adherence to banking procedures.
• Review sanctions alerts, fraud indicators, and fund control checks before payment processing.
• Resolve payment processing exceptions including failed transactions, debit/credit adjustments, and ATM withdrawal reversals.
• Handle multiple payment queues across personal and business banking accounts.
• Verify, accept, and reject payment instructions received from external banking partners.
• Reconcile Nostro account breaks and investigate pending payment discrepancies.
• Handle inward SWIFT messages including MT103, MT199, MT299, and MT999 for compliance and recall-related activities.
• Investigate inward and outward payment exceptions raised through CRM systems.
• Process SEPA returns through SWIFT and issue debit authorities.
• Execute international payment recall requests and coordinate with external banks for resolution.
• Investigate CPR claims and provide timely resolutions aligned with operational guidelines.
• Support process improvement initiatives focused on operational efficiency and customer experience.

Process Associate at WIPRO (2023-03 – 2024-03)

• Supported payment processing activities by validating customer and transaction details in accordance with banking and compliance procedures.
• Assisted in identifying and resolving payment-related discrepancies and transaction exceptions.
• Performed verification checks to minimize operational and financial risks.
• Coordinated with internal teams to ensure timely resolution of customer payment concerns.
• Maintained operational accuracy while handling high-volume transaction-related requests.
• Supported reconciliation and balance transfer activities between customer accounts.
• Ensured adherence to internal controls, AML guidelines, and banking operational standards.

Master of Computer Applications in Computer Applications – SRM University (2024)

B.Sc. in Computer Science – SRM Arts and Science College (2022)

Higher Secondary Certificate – St. Joseph Matric Hr. Sec. School (2019)

SSLC – St. Joseph Matric Hr. Sec. School (2017)