Sk Saqlain

Results-driven Support & Operations Specialist with experience in customer support, backend operations, and technical assistance. Skilled in resolving customer issues, managing chat and non-voice processes, document verification, and delivering efficient solutions in fast-paced environments. Strong communication, problem-solving, and technical troubleshooting abilities with a growing interest in gaming support and advanced technical roles.

Adaptable, detail-oriented, and committed to delivering high-quality user experiences.

Operations Specialist - IntouchCX - Electronic City Phase 1

(2025-02 - 2026-05)

IntouchCX is a global customer experience and BPO company providing omnichannel customer support and back-office operational services to leading international brands.

• Global customer experience DCXE and BPO company providing omnichannel support and back-office operational services
• Partners with leading international brands to deliver efficient, high-quality customer experience solutions
• Offers non-voice support including email, chat, and back-end process management

Customer Experience Specialist - 24.7.ai - Bangalore

(2024-10 - 2025-01)

24.7.ai is a global customer experience and technology company that provides digital support, artificial intelligence, and business process solutions to leading international brands. The company specializes in chat, voice, and automated support services, helping organizations improve user experience through advanced technology, analytics, and operational processes.

• Global customer experience and technology solutions provider
• Offers chat, voice, and digital support services
• Uses artificial intelligence and automation to improve user experience
• Provides business process and operational support to international clients

Bachelor of Computer Application - MQI degree institutions (2023-05 - 2025-08)