Gayathri R Nair

Customer service professional with experience in customer support, quality monitoring, and operations management. Proficient in handling inbound and outbound communications, resolving customer concerns, managing CRM systems, and improving customer satisfaction. Recognized for maintaining high service standards, ensuring operational excellence, and fostering positive customer relationships.

Customer Support Executive - VCare Hair & Skin Clinic - Chennai

(2024-06 - 2026-07)

• Engaged with customers to understand their requirements and recommend suitable products and services.
• Managed inbound and outbound customer interactions through calls and follow-ups.
• Assisted in converting leads into customers through effective communication and relationship-building.
• Scheduled appointments and coordinated customer visits.
• Maintained customer records and updated information accurately.
• Handled customer concerns and ensured timely resolution.
• Collaborated with internal teams to provide seamless customer service.
• Worked towards achieving monthly sales and customer satisfaction targets.
• Built long-term customer relationships to improve retention and referrals.

SSLC - ST.TERESA'S GIRLS HIGH SCHOOL NEDUMKUNNAM (2016-03)

PLUS TWO - GOVT.HIGH SECONDARY SCHOOL THAZHATHUVADAKARA (2016-01 - 2018-01)

B.A - POLITICAL SCIENCE - NSS HINDU COLLEGE CHANGANACHERRY (2018-01 - 2021-01)

M.A - POLITICAL SCIENCE - NSS HINDU COLLEGE CHANGANACHERRY (2021-01 - 2023-01)