Abhishek Basam

Versatile Developer and Operations Specialist with 8+ years of experience across QA engineering, software testing, and cloud environments. Proven expertise in building modern, AI-assisted web applications (React, Next.js, Tailwind CSS) and driving workflow automations. Experienced in managing cross-functional team pipelines, executing AWS data migrations, and designing corporate software tools.

Sales & Operations Executive at GLOLED PVT LTD (2025-08 – Present)

• Manage daily POS systems, store infrastructure operations, and compliance procedures for a 20-member team.
• Automated analytical sales inventory metrics and operational data trends utilizing advanced Excel modeling workflows.
• Onboarded and coached team associates on corporate compliance rules and dynamic customer service frameworks.

Operations Executive at NEXT DRIVE TECHNOLOGIES PRIVATE LIMITED (2024-01 – 2025-08)

• Directed daily fleet scheduling workflows, customer care updates, and performance quality audits within a web CRM platform.
• Monitored customer issues and resolved discrepancies efficiently to maintain top-tier service delivery parameters.
• Analyzed complex operational data fields to extract trends, preparing regular reports on customer satisfaction.

Senior QA Engineer at IQUANTI PVT LTD (2021-09 – 2022-12)

• Executed end-to-end manual and performance test frameworks using JMeter for a high-volume Global Healthcare web system.
• Spearheaded an AWS cloud infrastructure migration project, maximizing global data security standards and cross-border exchanges.
• Authored comprehensive test plans, scripts, and defect tracking lifecycles inside Jira across continuous Agile sprints.

Claims Associate at OPTUM GLOBAL SOLUTIONS (2020-01 – 2021-09)

• Audited and posted high-volume health insurance claims payments, ensuring total compliance with strict HIPAA standards across networks.
• Conducted regular reconciliation of payment records, identifying and addressing discrepancies promptly in coordination with finance teams.

Claims Associate at OPTUM GLOBAL SOLUTIONS (2017-05 – 2021-09)

• Audited and posted high-volume health insurance claims payments, ensuring total compliance with strict HIPAA standards across networks.
• Conducted regular reconciliation of payment records, identifying and addressing discrepancies promptly in coordination with finance teams.

Process Executive at ELICO HEALTH CARE SERVICES (2016-02 – 2017-04)

• Audited Explanation of Benefits (EOBs), validating key data structures including Patient Accounts, co-pays, and deductibles.

Executive at AEGIS PVT LTD (2014-03 – 2015-08)

• Managed process timelines to exceed customer satisfaction thresholds while supervising pre- and post-disbursement validation steps.

B.Tech in Mechanical Engineering – Ellenki College of Engineering and Technology, JNTUH (2015)