Abhishek K

Dynamic and results-oriented Operations Manager with over 8 years of corporate experience driving process optimization, CRM lifecycle implementations, and cross-functional leadership across Healthcare, Fintech, and Banking sectors. Proven track record of scaling distributed teams, slashing operational costs, and utilizing advanced data analytics to automate workflows. Adept at bridging the gap between field execution and C-suite strategy to maximize organizational efficiency.

Operations Manager - Access Homelab Solutions - Kerala

(2023-08)

• Process Architecture: Partnered directly with executive leadership (COO, CMO, MD, Directors) to align ground operations with core business goals and streamline multi-city logistics.
• CRM Implementation: Engineered and optimized the Odoo CRM framework for seamless order tracking and automated reporting, collaborating closely with IT support for custom feature rollouts.
• Team & Resource Leadership: Formulated hiring strategies to recruit, onboard, and manage a highly productive team of 22+ full-time and part-time personnel across regional networks in Kerala.
• Network & B2B Scaling: Coordinated operational pipelines with 7 central laboratories and 16 major partner hospitals across Kerala, dramatically enhancing service delivery turnaround times (TAT).
• Project Execution: Successfully spearheaded over 30 high-impact medical camps across Kerala in strategic collaboration with elite national brands including Redcliffe Labs, Medibuddy, and Thyrocare.
• Financial & Resource Control: Governed inventory procurement, structured complex workforce schedules, and audited monthly vendor reconciliations to optimize cash flow and minimize operational overhead.

Deputy Manager - ICICI Bank

(2023-04 - 2023-06)

• Branch Operations: Managed high-volume daily branch transactions, ensuring strict adherence to compliance and regulatory quality benchmarks.
• Business Intelligence: Leveraged Power BI to compile complex data structures and generate comprehensive MIS insights for executive leadership review.
• Client Acquisition: Executed structured customer outreach campaigns and corporate cold calls, successfully cross-selling high-value banking and financial portfolios.

Senior Operations Executive - Rupeek Fintech - Bangalore

(2019-06 - 2023-03)

• Cost Rationalization: Successfully decreased processing fees from INR 25,000 to just INR 200 per month by designing and executing a bulk-upload framework across corporate banking portals.
• Queue Management: Resolved 20 to 30 critical customer escalation tickets daily via Salesforce and Zoho CRM, consistently maintaining an industry-leading Turnaround Time (TAT) metric.
• Treasury & Capital Operations: Maintained rigorous control over daily financial dashboards and handled fund reconciliation pipelines spanning 7 distinct banking institutes and 5 virtual accounts.
• Data Automation: Engineered complex data models using Advanced Excel features, including VBA Macros, Pivot Tables, and advanced Data Validation rules, reducing manual reporting hours significantly.

Master of Business Administration (MBA) - Operations & Supply Chain Management - Ramaiah Institute of Management Studies (2017 - 2019)

Bachelor of Commerce (B.Com) - Computer Applications - AJK College of Arts and Science (2014 - 2017)