Assistant Manager Operations (AMO) - HSBC Data Processing India (Pvt) Ltd. - Hyderabad
(2020-09)
Worked as a Quality Checker approving payment instructions from June 2015 to August 2020.
- Managed team operations, ensuring compliance with bank policies and regulatory requirements in payment processing.
- Led daily team meetings, fostering collaboration, performance optimization, and knowledge sharing.
- Ensured regulatory compliance and internal policy adherence, mitigating risks and safeguarding organizational integrity.
- Implemented process improvements, exceeding customer expectations and enhancing service levels.
- Identified opportunities for operational efficiency, improving customer satisfaction and streamlining processes.
- Supported onboarding and training of new staff, ensuring seamless integration and performance standards.
- Conducted root cause analysis to resolve service gaps and implemented corrective actions for service reliability.
- Collaborated with internal teams and stakeholders to streamline processes and implement best practices.
- Developed shift schedules and capacity planning strategies to optimize resource utilization and productivity.
- Prepared and presented regular reports on key operational metrics, identifying areas for improvement.
- Monitored team performance, providing regular coaching and constructive feedback to enhance individual and team growth.
- Escalated suspicious transactions to onshore teams promptly, ensuring compliance with regulations and mitigating potential risks.
- Fostered a culture of continuous learning, encouraging professional development and team engagement through ongoing training initiatives.
Test Analyst | Processing Executive | Customer service representative - HSBC Data Processing India Pvt. Ltd. | Hyderabad Global Payments - Hyderabad
(2003-12 - 2015-05)
Held various roles within HSBC Data Processing India, contributing significantly to global payments operations.
- Delivered exceptional customer service with a strong understanding of banking operations and payment processing.
- Performed User Acceptance Testing (UAT) for High Value (HV) and Low Value (LV) payments across Singapore (SG) and European Union (EU) regions.
- Designed and executed comprehensive functional tests based on business requirements and functional specifications.
- Analyzed complex business requirements and broke them into actionable test scenarios for greater accuracy.
- Contributed to Test Plans, Test Schedules, and Test Strategies, ensuring alignment and efficient execution.
- Actively participated in defect review meetings with the development team to ensure timely issue resolution.
- Managed global payments originating from HSBC Singapore, ensuring accuracy and adherence to SLAs.
- Created and transmitted SWIFT messages, facilitating secure and seamless international fund transfers.
- Worked across multiple platforms including HFE, HUB, GWIS, and GPS, showcasing diverse technical expertise.
- Provided training and mentorship to colleagues on payment processes, systems, and best practices.
- Consistently maintained high-quality scores, reflecting attention to detail and a commitment to accuracy.
- Exceeded transactions per hour (RPH) targets, demonstrating productivity and efficiency in a fast-paced environment.
- Promoted to 'Quality Checker' in recognition of strong performance, meticulous work, and keen eye for detail.
- Collaborated effectively with GSC Hyderabad and GSC Colombo during process migration, ensuring smooth transition to Business As Usual (BAU) operations.
Area Manager - FACT (Foreign Academic Consultancy and Training) - Belgaum
(2002-12 - 2003-02)
Center Manager - IGI [InfoTech Global (India) Ltd. - Belgaum
(2001-12 - 2002-12)
Center Manager - Pentasoft - Belgaum
(1998-05 - 2001-12)
Cadd Professional - Vinsoft International - Pune
(1996-11 - 1998-02)
Computer Programmer - BISIL - Pune/Mumbai
(1995-08 - 1996-05)
