Abhishek Kanwar

Dedicated and dynamic Hospitality Professional with over 4 years of hands-on experience managing high-volume front desk operations, premium guest relations, and team leadership across recognized resorts and boutique hotels in India's top tourist destinations (Goa, Manali, Chandigarh). Proven track record in boosting guest satisfaction scores by 30% and optimizing staff schedules for seamless multi-key operations. Highly proficient in major Property Management Systems (PMS) including IDs (Hostwin, Easy, Djubo) and cross-trained in multi-departmental hotel management workflows.

Front Office Executive at The Bambolim Beach Resort (2026-05 – Present)

• Efficiently manage daily front desk operations, ensuring absolute compliance with corporate policies and international service standards for a 150-room premium resort keys.
• Trained and mentored front office staff on customer service excellence, significantly driving guest satisfaction and retention.
• Optimized personnel scheduling to ensure perfect coverage across peak arrival and departure hours.
• Enhanced overall guest satisfaction metrics by 30% through rapid, professional resolution of complex client inquiries and grievances.

Front Office Executive at The Hosteller Old Manali (Manu Temple) (2026-01 – 2026-05)

• Fostered robust, positive relationships with diverse international and domestic travelers to build long-term brand loyalty.
• Handled multifaceted customer requests and unexpected operational challenges promptly, markedly boosting overall guest retention rates.

Front Office Supervisor at Renest Hotels & Resorts (2023-02 – 2025-10)

• Conceptualized and implemented restructured guest check-in/check-out guidelines, successfully reducing average guest waiting times by 30%.
• Systematically analyzed guest feedback logs to isolate bottlenecks and introduce proactive service delivery upgrades.

Front Office Associate at The Shagun Hotel Zirakpur (2022-06 – 2023-01)

• Executed core reception management duties, room assignments, guest welcoming procedures, and standard financial check-out reconciliations.

Industrial & Job Trainee at ITC WelcomHeritage Prayag Vilas (2022-01 – 2022-07)

• Completed an intensive 6-month cross-functional hospitality management training curriculum.
• Acquired extensive knowledge across vital hospitality pillars including Front Office Operations, Housekeeping, Food Production, and Food & Beverage Service.
• Polished professional communication and active listening skills by engaging directly with high-profile guests to deliver tailored service.

Tour Guide at Aspen Adventures

BA in Mass Communication – Rajiv Gandhi Government Degree College (Kotsehra) (2021-10 – 2022-01)

Dual Specialization: Bachelor in Journalism & Bachelor in Tourism in Journalism and Tourism – Rajiv Gandhi Government Degree College (Kotsehra) (2016-03 – 2019-01)