Abhishek Kumar
Network Planner | Technical Support Professional
Talent
PuneMember since September 21, 2026
Networking Fundamentals (TCP/IP, LAN/WAN, Routing & Switching)Network Monitoring & Incident ManagementIT Service Management (ITIL concepts)Ticketing Tools & DocumentationMS Excel, MS Word, Basic ReportingProfessional CommunicationStrong problem-solving and analytical skillsAbility to work in 24/7 operational environments
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Networking Fundamentals (TCP/IP, LAN/WAN, Routing & Switching)Network Monitoring & Incident ManagementIT Service Management (ITIL concepts)Ticketing Tools & DocumentationMS Excel, MS Word, Basic Reporting
About
Detail-oriented Network Planner with 1.5+ years of experience at Tech Mahindra, specializing in network planning, monitoring, and technical support. Strong understanding of networking concepts, incident management, and SLA-driven environments. Proven ability to analyze issues, coordinate with cross-functional teams, and ensure network reliability.
Experience
Network Planner at Tech Mahindra (2024-10 – Present)
- Monitor and analyze network performance to ensure optimal availability and reliability.
- Handle incident tickets, perform root cause analysis, and coordinate with engineering teams for resolution.
- Ensure compliance with SLAs and operational standards.
- Support outage management, maintenance activities, and escalation handling.
- Maintain documentation and provide timely customer and stakeholder updates.
Education
B.Sc. in Computer Science – G.H. Raisoni College of Arts, Commerce and Science (2022)
Skills
Network PlannerTechnical Support Professional
