Sagar Dutta
Technical Support
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About
Detail-oriented IT professional with experience in L1 technical support, QA automation, and Flutter application development. Skilled in troubleshooting, incident management, and building scalable test automation frameworks. Proficient in delivering user-focused solutions and maintaining high system availability.
Experience
L1 Support Engineer - Infosys BPM - Pune, India
(2023-11 - 2024-06)
- Provided first-level technical support via phone, email, and ticketing tools like ServiceNow, ensuring timely resolution within SLA.
- Troubleshot hardware, software, and network issues; supported Windows systems and managed users in Active Directory.
- Escalated complex issues with detailed analysis and provided remote support using TeamViewer while following ITIL practices.
Software Test Engineer - Freelancer - Pune, India
(2021-06 - 2023-09)
- Reduced manual testing effort by 30–40% by implementing automation using Selenium WebDriver.
- Improved defect tracking and resolution time by effectively using Jira across test cycles.
- Developed a cross-platform Flutter application for Android and iOS with responsive UI and optimized performance.
Intern - Operation - Raymond India - Chhindwara, India
(2018-07 - 2018-09)
- Completed a 3-month internship in operations and maintenance, gaining hands-on experience with industrial equipment, safety protocols, and standard operating procedures (SOPs).
- Analyzed operational data using Microsoft Excel (VLOOKUP, Pivot Tables) to identify inefficiencies, improve workflow, and support process optimization initiatives.
Education
Bachelor's of Engineering - Mechanical - Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV), Bhopa (2015-06 - 2019-06)
Senior Secondary school - STVM School (2014-04 - 2015-04)
Secondary School - Kendriya Vidyalaya (2012-04 - 2013-04)
