Abhishek Kumar

Operations professional with 1 year of experience as Zepto Shift Incharge. Skilled in shift operations, inventory, manpower planning, SLA compliance, audits, team leadership and customer satisfaction.

Shift Incharge - Zepto

• Managed end-to-end store shift operations.
• Led pickers, packers and support staff.
• Monitored order picking, packing and dispatch.
• Maintained inventory accuracy and cycle counts.
• Ensured FIFO, SOP and safety compliance.
• Handled manpower planning and shift scheduling.
• Tracked productivity and SLA metrics.
• Resolved operational escalations quickly.
• Prepared daily MIS and reports.
• Coordinated with riders and cross-functional teams.
• Supported training of new employees.
• Maintained customer service standards.
• Handled stock discrepancies and audits.
• Improved team productivity through coaching.
• Ensured smooth peak-hour operations.

Graduation