Abhishek Soy

IT Support Technician with a strong background in troubleshooting, system maintenance, and customer service. Seeking to leverage technical expertise and problem-solving skills to ensure efficient IT operations and exceptional support for end-users.

Technician at KnackHelp Consultancy Pvt. Ltd. (2024-01 – Present)

• Install and configure antivirus and security software on customer PCs before delivery.
• Provide technical support to clients for hardware, software, and system-related issues
• Diagnose and resolve basic troubleshooting issues through remote and on-site support.
• Coordinate with the sales team to ensure systems were ready and met customer requirements.
• Maintain records of issues, solutions, and customer support activities.

Sr. Customer Support Associate at Teleperformance India Pvt Ltd. (2023-09 – 2023-12)

Process – GreenDot

• Managed customer queries related to Green Dot banking and prepaid card services through calls and emails.
• Resolved issues related to transactions, account access, and card services while maintaining quality and customer satisfaction.
• Handled customer interactions efficiently while meeting process KPIs and compliance standards.

Sr. Support Advisor at WeConnect Ouctsource Pvt. Ltd. (2022-03 – 2023-06)

Process - Used Engines INC, E-Commerce (USA)

• Coordinated shipping updates for customers, ensuring clear communication from dispatch to delivery.
• Logged and tracked client complaints, creating detailed tickets for resolution after order shipment or delivery.
• Assisted clients with warranty inquiries, providing guidance and support within specified warranty periods.
• Managed customer complaints and escalations through phone and email, delivering efficient resolutions for U.S.-based clients.

Support Executive at iEnergizer Limited (2020-09 – 2021-03)

Process - Paytm

• Managed and resolved customer inquiries efficiently through phone and email communications
• Provided expert assistance to customers by troubleshooting issues and offering solutions over calls.

BA Programme – Delhi University (2023)

12th from CBSE – Kendriya Vidyalaya, Vigyan Vihar (2020)

10th from CBSE – Kendriya Vidyalaya, Vigyan Vihar (2018)