Viraj Chaudhari

Dedicated IT Support Specialist with 3 years of experience in desktop support, system maintenance, and incident management. Skilled in Windows environments, Intune/MDM, hardware/software troubleshooting, and user support. Known for improving support efficiency, reducing downtime, and delivering reliable technical assistance across fast-paced environments.

Desktop Support Engineer L2 - Dixit Infotech Services Pvt. Ltd - Mumbai

(2023-12)

• Managed 300+ monthly service requests and incidents, improving uptime while maintaining SLA compliance.
• Provided hardware/software support to 300+ employees across multiple locations.
• Configured and maintained 200+ PCs using backup tools and patch management, ensuring smooth onboarding/offboarding.
• Delivered on-prem VIP support and remote assistance during off-site meetings and seminars.
• Monitored device health and resolved Intune-related issues to maintain compliance and performance.

Desktop Support Engineer - Ergode IT Services Pvt. Ltd. - Mulund, India

(2022-12 - 2023-12)

• Delivered technical support to 200+ end users, reducing downtime and improving satisfaction scores.
• Assisted Senior Engineer with asset management, ensuring 100% compliance during internal audits.
• Supported preparation of quarterly IT reports, enabling data-driven operational decisions.
• Coordinated with vendors for hardware lifecycle management, reducing procurement turnaround time.

Desktop Support Engineer Trainee - TechMagic Solutions - Thane, India

(2022-05 - 2022-11)

• Provided first-level support for desktops, laptops, printers, and peripherals.
• Installed software and resolved minor issues, improving system access for 50+ users.

SSC - C.R.M. Oak High School (2012)

Diploma - Information Technology - Vidya Prasarak Mandal College of Polytechnic (2014 - 2017)